Depot Operations & Customer Care Specialist

InPost Ltd.; Park Gate; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Pension Scheme

Life Insurance

Cycle2Work scheme

Employee Assistance Program

Job summary

InPost Ltd. is seeking a Depot Operations Support for Southampton to assist with parcel handling operations, customer enquiries, and general admin to keep daily depot activities running smoothly.

You will work with the operations team to maintain high service standards, support day-to-day activities, and help achieve operational and customer service objectives in a fast-paced environment.

Qualifications

• Proficient in Microsoft Office to manage admin tasks efficiently.
• Customer service focused with a genuine commitment to delivering excellent service.
• Clear and professional written and verbal communication skills.
• Ability to stay calm and effective in a fast-paced environment.
• Strong time management and attention to detail.

Responsibilities

• Provide support to employed and self‑employed delivery resources, ensuring daily activities are delegated and completed efficiently.
• Conduct compliance checks and follow company processes for the delivery team, escalating unresolved issues to the Depot Manager.
• Support the debrief process for delivery resources in line with company procedures.
• Deliver excellent customer service at all times, presenting a professional, approachable manner while in uniform.
• Build and maintain strong working relationships with colleagues, drivers, and couriers across Southampton, using effective communication and interpersonal skills.
• Troubleshoot and resolve issues with the Hand Held Terminal (HHT) system used on site.
• Perform a variety of administrative duties to support smooth depot operations, including managing reception duties, handling phone and email enquiries, and ensuring internal and external customer queries are resolved promptly and efficiently.
• Assist with ad‑hoc administrative tasks as directed by the management team, maintaining accuracy and confidentiality.
• Support onboarding of new starters, completing HR documentation and ensuring information is accurately recorded in internal systems.
• Ensure operational and legal compliance across health and safety, vehicle management, and security to protect the business.
• Undertake additional duties as required, supporting both office and warehouse operations using InPost Distribution systems.

Skills

Microsoft Office

Customer service

Communication

Time management

Detail oriented

Health & Safety

Team player

Tools

Hand Held Terminal (HHT)

Job description

InPost Ltd. is seeking a Depot Operations Support for Southampton to assist with parcel handling operations, customer enquiries, and general admin to keep daily depot activities running smoothly.

You will work with the operations team to maintain high service standards, support day-to-day activities, and help achieve operational and customer service objectives in a fast-paced environment.