Depot Operations Leader - Drive KPIs & Compliance

PHOENIX Medical Supplies Ltd.; Norwich; Hybrid; GBP 42,000 - 44,000; Full time

Benefits offered by this job

Annual leave 25 days

Medicash

iTrent wellbeing

Discounts at High Street

Employee assistance programme

Pension scheme

Training programmes

Job summary

PHOENIX Medical Supplies Ltd. Norwich Depot is seeking an experienced Operations Manager to lead a large team at Pinetrees Business Park. You will drive performance to meet KPIs, ensure regulatory compliance, and maintain high service and quality standards.

This is a hands-on leadership role based in Norwich, offering £42,000–£44,000, 37.5 hours per week, and a range of benefits. The ideal candidate will communicate effectively, manage workloads, and deliver continuous improvement in a

Qualifications

• Demonstrated ability to lead large teams and manage multiple stakeholders (≤140 chars).
• Experience in ensuring regulatory and safety compliance (≤140 chars).
• Track record of improving processes and driving KPIs (≤140 chars).
• Strong communication and workload management skills (≤140 chars).

Responsibilities

• Oversee depot operations and drive KPI performance.
• Ensure regulatory compliance and safety standards.
• Lead process improvements and Lean initiatives.
• Coordinate with Warehouse, Supply Chain, and Commercial teams.
• Communicate effectively across departments and with staff.

Skills

Leadership

Communication

Project management

Lean/Six Sigma

Regulated industry experience

Job description

PHOENIX Medical Supplies Ltd. Norwich Depot is seeking an experienced Operations Manager to lead a large team at Pinetrees Business Park. You will drive performance to meet KPIs, ensure regulatory compliance, and maintain high service and quality standards.

This is a hands-on leadership role based in Norwich, offering £42,000–£44,000, 37.5 hours per week, and a range of benefits. The ideal candidate will communicate effectively, manage workloads, and deliver continuous improvement in a