Operations Manager

PHOENIX Medical Supplies Ltd.; Norwich; Hybrid; GBP 42,000 - 44,000; Full time

Benefits offered by this job

Annual leave 25 days

Medicash

iTrent wellbeing

Discounts at High Street

Employee assistance programme

Pension scheme

Training programmes

Job summary

PHOENIX Medical Supplies Ltd. Norwich Depot is seeking an experienced Operations Manager to lead a large team at Pinetrees Business Park. You will drive performance to meet KPIs, ensure regulatory compliance, and maintain high service and quality standards.

This is a hands-on leadership role based in Norwich, offering £42,000–£44,000, 37.5 hours per week, and a range of benefits. The ideal candidate will communicate effectively, manage workloads, and deliver continuous improvement in a

Qualifications

• Demonstrated ability to lead large teams and manage multiple stakeholders (≤140 chars).
• Experience in ensuring regulatory and safety compliance (≤140 chars).
• Track record of improving processes and driving KPIs (≤140 chars).
• Strong communication and workload management skills (≤140 chars).

Responsibilities

• Oversee depot operations and drive KPI performance.
• Ensure regulatory compliance and safety standards.
• Lead process improvements and Lean initiatives.
• Coordinate with Warehouse, Supply Chain, and Commercial teams.
• Communicate effectively across departments and with staff.

Skills

Leadership

Communication

Project management

Lean/Six Sigma

Regulated industry experience

Job description

Norwich Depot - Pinetrees Business Park, Pinetrees Road, Norwich, Norfolk, NR7 9BB

Ref 47511 County Norfolk Branch name Norwich Depot - Pinetrees Business Park, Pinetrees Road, Norwich, Norfolk, NR7 9BB Salary £42,000 - £44,000 Closing date 30/09/2026 Contract type Employee - Permanent

Operations Manager

Norwich Depot - Pinetrees Business Park, Pinetrees Road, Norwich, Norfolk, NR7 9BB

37.5 hours per week, working Monday to Friday

£42,000 - £44,000 depending on experience

We’re looking for an experienced Operations Manager to come join us, based at Norwich. We’re looking for a dynamic and experienced leader to join our team as Operations Manager. In this role, you’ll oversee large teams, drive performance to meet and exceed KPIs, and ensure compliance with regulatory requirements. Your ability to communicate effectively, manage workloads, and lead initiatives will be key to maintaining the highest standards of service and quality. This is a fantastic opportunity to significantly impact a fast-paced, results-driven environment.

The heart of the role

• Manage a diverse team of colleagues and influence stakeholders to achieve service and performance targets whilemaintaininghigh-quality standards.

• Ensure full compliance with all relevant regulatory and legal requirements.

• Lead and manage depot initiatives, driving process improvements to meet financial and operationalobjectives.

• Facilitate effective communication across teams and departments, fostering involvement and commitment within the depot.

• Build andmaintainstrong interfaces with the broader Warehouse Team, PHOENIX supply chain, and commercial functions to support vision and value initiatives

What makes you tick

• Strong written and verbal communication skills.

• Proven ability to lead and manage large teams effectively.

• Skilled in workload management to meet and exceed targets and KPIs.

• Experience in Lean Methodology/Six Sigma environments (preferred).

• Familiarity with working in highly regulated industries (advantageous).

• Capability to align team performance with businessobjectivesand budgets.

Our benefits

• 25 days (pro rata) paid annual leave plus bank holidays, rising with length of service

• Medicash- a health cash program toassistwith day-to-day healthcare costs, such as eyecare or prescriptions

• iTrentFinancial Wellbeing - a financial wellbeing application which allows for flexible control of your finances

• Access to High Street discounts

• Employee AssistanceProgramme

• Contributory Pension Scheme

• Accredited TrainingProgrammesavailable (Education paid for by the company via the Apprenticeship Scheme)

We reserve the right to close this vacancy early if sufficient applications are received

INDPHD