Depot Administrator

Hough Green; Bodelwyddan; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Full training provided

Overtime opportunities

Supportive team environment

Job summary

Hough Green Garage is seeking a Depot Administrator to join our Crewe depot. You will be the first point of contact for customers, providing professional front-of-house support in a fast-paced environment.

Strong organisation, attention to detail and confident communication are essential. The role includes booking vehicles, processing payments, reconciling records, and ensuring documentation meets GDPR requirements.

Qualifications

• Excellent telephone manner and clear communication.
• Strong attention to detail and accuracy.
• Ability to work under pressure and manage priorities.
• Good organisational and problem-solving skills.

Responsibilities

• Booking vehicles in and out of internal and external systems.
• Ensuring correct charges and matching paperwork.
• Processing payments via online portals and at counter.
• Data entry, filing and coordinating tasks.
• Handling calls and recording information accurately.
• Liaising with customers, emergency services, authorities and colleagues.
• Supporting day-to-day depot operations and drivers.
• Ensuring documentation complies with procedures and GDPR.
• Reconciling daily payments and financial records.
• Adhering to company policies and relevant legislation.

Skills

Telephone manners

Attention to detail

Organisation skills

Customer service

Interpersonal skills

Problem solving

Commercial awareness

Windows-based applications

Driving licence

Police Vetting (PV)

Tools

Windows-based applications

Job description

Depot Administrator Location: Bodelwyddan LL18 5TY

Shifts: Monday to Friday Pay : £13.00 per hour

Contract: Permanent | Weekly Pay | Full Training Provided Additional Requirement: Occasional Saturday mornings

Hough Green Garage is a market leader in the provision of 24-hour Breakdown and Recovery Services, with over 40 years of industry experience. We operate 365 days a year, supporting Local Authorities, Emergency Services, Motoring Organisations, private companies, and members of the public on a national basis.

Due to continued business growth and the award of new contracts, we are seeking an additional Depot Administrator to join our busy team at our Crewe depot. This is a varied and fast-paced role that plays a key part in the smooth day-to-day operation of our site.

The Role

As a Depot Administrator, you will be the first point of contact for customers and stakeholders, providing professional front-of-house support in a busy operational environment. This role requires strong organisational skills, attention to detail, and the ability to communicate confidently, including in challenging situations.

Key Responsibilities

• Booking vehicles in and out of internal and external systems
• Ensuring correct charges are applied and paperwork matches system records
• Processing payments via online portals and over the counter
• Performing general administrative duties including data entry, filing, and task coordination
• Handling inbound and outbound telephone calls and accurately recording information
• Liaising with customers, emergency services, authorities, insurance companies, and colleagues
• Supporting the efficient day-to-day operation of the depot
• Communicating effectively with drivers and managers
• Ensuring all documentation is processed in accordance with company procedures and GDPR requirements
• Reconciling daily payments and financial records
• Following company policies, procedures, and relevant legislation

What We’re Looking For

We are looking for a reliable and motivated individual who thrives in a busy environment and takes pride in delivering excellent customer service.

Skills and Experience

• Excellent telephone manner and communication skills
• Strong attention to detail and accuracy
• Ability to work under pressure and manage competing priorities
• Positive attitude and willingness to support team members
• Good organisational and problem-solving skills
• Strong customer service and interpersonal skills
• Commercial awareness and understanding of operational costs
• Computer literate with experience using Windows-based applications (full system training provided)
• Ability to work both independently and as part of a team
• Full, clean driving licence
• Ability to pass Police National Vetting (essential requirement)

What We Offer

• Stable, full-time employment in a well-established company
• Competitive hourly rate
• Overtime opportunities
• Supportive team environment
• Full training on company systems
• Opportunity to develop within a growing business