Depot Administrator: Fast-Paced Ops & Customer Service

Ad Warrior Ltd; Bodelwyddan; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Full training provided

Overtime opportunities

Competitive pay

Job summary

Hough Green Garage in Crewe is seeking a Depot Administrator to be the first point of contact for customers and stakeholders in a busy breakdown and recovery operation.

You will manage bookings, payments, paperwork, GDPR compliance and liaise with drivers, emergency services, insurers and colleagues. The role requires accuracy, confident communication, and the ability to work independently and as part of a small team. Full training provided, permanent role with weekly pay.

Qualifications

• Must pass Police National Vetting
• Hold a full, clean driving licence
• Excellent telephone manner and communication skills
• Strong attention to detail and accuracy
• Ability to work under pressure and manage priorities
• Willingness to support team members
• Good organisational and problem-solving skills
• Commercial awareness and understanding of operational costs

Responsibilities

• Booking vehicles in and out of internal and external systems
• Ensuring correct charges are applied and paperwork matches records
• Processing payments via online portals and in person
• Performing general administrative duties including data entry and filing
• Handling inbound/outbound calls and recording information
• Liaising with customers, emergency services, authorities and insurers
• Supporting day-to-day depot operations and driver communications
• Ensuring documentation complies with GDPR and company procedures
• Reconciling daily payments and financial records
• Following company policies and relevant legislation

Skills

Telephone communication

Attention to detail

Working under pressure

Team player

Organisational skills

Customer service

Commercial awareness

Windows OS

Driving licence

Police Vetting

Tools

Windows-based software

Job description

Hough Green Garage in Crewe is seeking a Depot Administrator to be the first point of contact for customers and stakeholders in a busy breakdown and recovery operation.

You will manage bookings, payments, paperwork, GDPR compliance and liaise with drivers, emergency services, insurers and colleagues. The role requires accuracy, confident communication, and the ability to work independently and as part of a small team. Full training provided, permanent role with weekly pay.