Deposit Operations Analyst — Customer-Centric Ops

OakNorth; Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Private medical insurance

Enhanced family leave

Wellbeing events

Salary-sacrifice schemes

Volunteer time

Job summary

OakNorth is seeking a Deposit Operations Analyst to support customers throughout the lifecycle of retail and business deposit accounts. Reporting to the Deposit Operations Team Lead, you’ll handle operational tasks and customer queries accurately and efficiently, delivering a friendly, timely and dependable service.

You’ll work across teams, building product knowledge and sharing best practices. A degree or equivalent experience is welcome; occasional evening work may be required, with a range

Qualifications

• Experience delivering exceptional customer service.
• Strong written and verbal communication skills.
• Excellent time-management and prioritisation abilities.
• Willingness to learn and take ownership of development.
• Curiosity to use AI to improve quality and efficiency.
• Flexibility to work evenings occasionally.

Responsibilities

• Support the origination and ongoing management of OakNorth retail and business deposit products.
• Complete account-opening and servicing tasks, including inbound/outbound calls, emails and system actions.
• Prepare reports and statements, respond to account queries and maintain accurate records.
• Resolve customer queries and account changes at first contact where possible.
• Build strong product, technical and customer-support knowledge and share best practices with colleagues.
• Work cross-functionally, communicating feedback and keeping teams informed of issues and successes.
• Support ad-hoc projects and minimise risk by following process controls.
• Identify opportunities to improve operational efficiency and implement improvements.

Skills

Customer experience

Communication

Organization

Resilience

Learning mindset

Curiosity with AI

Evening flexibility

Education

Undergraduate degree or equivalent experience

Job description

OakNorth is seeking a Deposit Operations Analyst to support customers throughout the lifecycle of retail and business deposit accounts. Reporting to the Deposit Operations Team Lead, you’ll handle operational tasks and customer queries accurately and efficiently, delivering a friendly, timely and dependable service.

You’ll work across teams, building product knowledge and sharing best practices. A degree or equivalent experience is welcome; occasional evening work may be required, with a range