Deployment Strategist: End-to-End Customer Deployments

flowengineering

Greater London

On-site

GBP 70,000 - 100,000

Full time

14 days+

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Job summary

Flow is seeking a Deployment Strategist to turn signed deals into sustained usage across a portfolio of accounts. You will migrate requirements from legacy tools, configure Flow, redesign workflows with engineers, train teams, and lead change management to convert skeptics into daily users.

This role blends sales, engineering, and customer success, requiring hands-on experience with data migration, APIs, and multi-team rollouts.

Qualifications

Real customer-facing work in pre-sales, post-sales, deployment, consulting, or customer-facing engineering.
Proven experience leading multi-team deployments and programs.
Ability to translate between engineers and executives and manage expectations.

Responsibilities

Run deployments end to end: kickoff, migration, configuration, workflow redesign, training, and adoption
Drive organizational change inside customer engineering orgs: find champions, work blockers, and make adoption stick after you leave the room
Define what success looks like for each deployment, instrument adoption, diagnose stalls, and run get-well plans before renewal risk shows up
Design each customer's Flow setup around their programs, and direct integration work with our software-focused deployment engineers
Be the product team's eyes and ears in the field: what you see in deployments shapes what we build next
Partner with the reps who own the commercial side of the book, and with AEs when deployments surface expansion
Help build the deployment methodology: playbooks, implementation guides, and training materials for the team that comes after you