Deployment & Adoption Lead for Hardware Programs

Flow Engineering, Inc.; Greater London; Hybrid; GBP 104,000 - 142,000; Full time

Job summary

Flow Engineering, Inc. is seeking a Deployment Strategist to turn signed deals into real, sustained usage across multiple customer programs.

You will sit at the intersection of sales, engineering, and the customer, owning deployment from migration to adoption and training, and redesigning workflows to fit each client’s needs. This role suits someone who has worked on hardware programs and wants exposure to many customers.

Qualifications

• You should recognize yourself in most of this: you're consultative by instinct and can diagnose before you prescribe, with people trusting you quickly, including skeptics.
• You've made change stick in an organization at least once, and you can tell the story of how.
• You can hold your own in a room of systems and hardware engineers, translating between them and executives.
• You run long, multi-team rollouts like a program with milestones and clear status.
• You're comfortable with the technical surface: data migration, configuration, APIs at a working level.
• You want the early-team experience: ambiguity, ownership, in person in SF.

Responsibilities

• Run deployments end to end: kickoff, migration, configuration, workflow redesign, training, and adoption
• Drive organizational change inside customer engineering orgs: find champions, work blockers, and make adoption stick after you leave the room
• Define what success looks like for each deployment, instrument adoption, diagnose stalls, and run get-well plans before renewal risk shows up
• Design each customer's Flow setup around their programs, and direct integration work with our software-focused deployment engineers
• Be the product team's eyes and ears in the field: what you see in deployments shapes what we build next
• Partner with the reps who own the commercial side of the book, and with AEs when deployments surface expansion
• Help build the deployment methodology: playbooks, implementation guides, and training materials for the team that comes after you

Job description

Flow Engineering, Inc. is seeking a Deployment Strategist to turn signed deals into real, sustained usage across multiple customer programs.

You will sit at the intersection of sales, engineering, and the customer, owning deployment from migration to adoption and training, and redesigning workflows to fit each client’s needs. This role suits someone who has worked on hardware programs and wants exposure to many customers.