Deployment Manager

IHG Hotels & Resorts; Windsor; Hybrid; GBP 75,000 - 95,000; Full time

Job summary

IHG Hotels & Resorts in the United Kingdom is seeking a highly organized Deployment Manager to join the EMEA Product & Technology team in Windsor. You will onboard technology across portfolio deals, new hotel openings and conversions, ensuring each hotel has the systems it needs for go-live.

You will lead tech onboarding, deliver PMS deployments, build deployment plans, coordinate with hotel teams, IHG stakeholders and external vendors, and ensure operational readiness at go-live.

Qualifications

• Experience in hotel operations or strong front office/reservations understanding.
• Excellent communication, organisation and stakeholder management.
• Experience coordinating projects, implementations or multiple workstreams.
• Customer-focused approach with ability to work independently.
• PMS experience is advantageous, not essential.

Responsibilities

• Lead onboarding for portfolio deals, conversions and openings.
• Deliver PMS deployments and coordinate tech requirements.
• Create deployment plans, track progress across hotels.
• Coordinate hotel teams, IHG stakeholders and vendors.
• Ensure hotels are ready technologically at go-live.

Skills

Hotel operations

Stakeholder management

Project coordination

Independent working

Communication skills

Tools

Property Management System

Job description

Windsor or Branston 3 days per week in office/ 2 days from home | Hybrid

We’re looking for a highly organised Deployment Manager to join our EMEA Product & Technology team. You’ll help onboard technology across portfolio deals, new hotel openings and conversions, ensuring each hotel has the systems it needs for a successful go live.

Your day-to-day

• Lead technology onboarding for portfolio deals, conversions, and hotel openings.
• Deliver Property Management System deployments and coordinate wider technology requirements.
• Build deployment plans, manage dependencies, and track progress across multiple hotels.
• Bring together hotel teams, IHG stakeholders and external vendors.
• Ensure hotels are operationally ready from a technology perspective at go-live.

What We Need From You

• Hotel operations experience or a strong understanding of front office and reservations.
• Excellent communication, organisation, and stakeholder management skills.
• Experience coordinating projects, implementations or multiple workstreams.
• A practical, customer-focused approach and confidence working independently.
• Experience with a hotel Property Management System would be advantageous, but deep technical expertise is not essential.

Ready to make an impact?

Join IHG and help deliver the technology that enables our hotels and teams to thrive.

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.