Deployment Engineer

Skillsbay Limited; Whitehall; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading technology firm is looking for a Deployment Engineer in Whitehall, UK. The successful candidate will be responsible for preparing and deploying user devices in a secure environment while providing exceptional customer service. They will configure devices, conduct classroom-style deployments, and assist users directly. The role requires SC clearance and technical expertise with Workspace ONE and Autopilot for device preparation. This position demands a proactive approach and excellent communication skills.

Qualifications

• Proven experience with Workspace ONE (WS1) and Autopilot for device build preparation.
• Hands-on experience conducting classroom deployments, engaging with end users.
• Strong interpersonal skills and a focus on user-centric solutions.

Responsibilities

• Configure devices using Workspace ONE (WS1) and Autopilot.
• Conduct on-site, classroom-style device deployments.
• Provide basic technical support for deployment issues.
• Deliver excellent customer service throughout the deployment process.

Skills

Security Clearance

Technical Expertise with Workspace ONE (WS1)

Deployment Experience

Customer Service Skills

Basic Technical Support

Job description

Overview

• 6-12 months
• Outside IR35
• London (4 days on-site, WFH on Fridays)
• SC Clearance required

Role Purpose

The Deployment Engineer will be responsible for preparing, deploying, and supporting end-user devices in a secure environment. This role requires a combination of technical expertise, excellent customer service skills, and a proactive approach to resolving issues during classroom-style deployments.

Responsibilities

• Device Preparation
  • Configure devices using Workspace ONE (WS1) and Autopilot to meet deployment specifications.
• Deployment Execution
  • Conduct on-site, classroom-style device deployments, ensuring all user devices are set up and operational.
  • Engage directly with end users during deployment to assist with setup and answer any questions.
• Support and Troubleshooting
  • Provide basic technical support to resolve issues encountered during deployment.
• Customer Interaction
  • Maintain a professional, user-focused approach, delivering excellent customer service throughout the deployment process.

Required Skills and Experience

• Security Clearance: SC Cleared.
• Technical Expertise: Proven experience with Workspace ONE (WS1) and Autopilot for device build preparation.
• Deployment Experience: Hands-on experience conducting classroom deployments, directly engaging with end users (not limited to placing devices at workstations).
• Customer Service: Strong interpersonal and communication skills with a focus on delivering user-centric solutions.
• Basic Technical Support: Ability to troubleshoot and resolve common device deployment issues.