Desktop Support Engineer TRANS IT

SmartRecruiters, Inc.; Croydon; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Travel expenses paid

Overnight stays when required

Job summary

SmartRecruiters, Inc. is seeking a mobile field engineer based in the UK to deliver PC support and deployment duties across regional offices. The role covers hands-on desktop support for Windows XP and Windows 7 users, plus post-migration help and printer/network tasks.

You must be comfortable traveling extensively and staying away from your base location when required. Candidates should have at least 3 years of field experience, a full UK driving licence with own vehicle, and certification such

Qualifications

• Field experience as a mobile engineer required.
• Strong PC support skills and Win XP/Win7 knowledge.
• Experience supporting XP to Win7 migrations is preferred.
• Microsoft Office and common apps knowledge.
• Full UK driving licence and own vehicle.
• UK commute visibility and travel readiness.
• Team oriented with good interpersonal skills.
• At least 3+ years in field force environments.
• Experience with large scale hardware rollouts is beneficial.

Responsibilities

• Deliver both Deployment team and local support work.
• Provide PC field support for Windows XP fleet, printers and basic network duties.
• Provide post-migration support for Win7 users; experience with XP to Win7 migrations preferred.
• Travel to regional offices; keep expenses paid and overnight stays as needed.
• Collaborate in a team and adapt to shifting assignments.

Skills

Field support (mobile)

PC technical support

Win XP/Win7 knowledge

Office knowledge

Driving licence

Team player

Field experience 3+ yrs

Floor walking rollout

Education

MCSA

ITIL

Job description

• The role will include both Deployment team and local support work.
  
• The local support role will be PC field support, supporting existing Windows XP fleet of desktops and laptop, including printer and some network support duties.
• The Deployment team role is a floor walking role providing post migration support to Win7 users. Experience of supporting WinXP to Win7 users preferred.
• Both areas of work are very mobile and travel to regional offices will be required. Candidate must have own car (travel expenses paid).
• They will be required to stop away from their base location (Overnight stops).

Key Requirements required for the role

• Field Support experience (mobile Engineer)
• Technical PC Support experience
• Excellent Win XP and Win 7 knowledge
• Experience supporting Windows XP to Windows 7 migrated users
• Microsoft Office and other common application knowledge
• Full UK driving licence and own vehicle
• Applicants home address postcode must be within an agreed limit of miles from the base office which the field force TL will assign them to and that you suggest viable for a commute (e.g. 20 miles each way), regardless of whether the recruitment consultant suggests they are within a fast commute, because I guess they will offer you as many engineers from their pool as they can, as essentially they are salesmen
• Works well in a team environment and able to work with all personalities
• Has at least 3+ years field force experience in a similar environment
• Extensive floor walking experience in an environment where systems have been upgraded / replaced on a mass scale roll-out

Qualifications

Required Certifications

• MCSA

ITIL process adherence

• Change Management

Clearance Required

• SC Cleared
  

Additional Information

All your information will be kept confidential according to EEO guidelines.