Department Supervisor

Halfords; Workington; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Department Supervisor, where your passion for customer service and team leadership will shine. In this vital role, you will oversee the daily operations of your department, ensuring that every customer receives outstanding service. Your experience in supervising teams and delivering training will be key to achieving exceptional results. With a focus on continuous improvement and a proactive approach to customer engagement, you will help create a memorable shopping experience. Enjoy a range of perks, including a generous colleague discount and performance-related bonuses, while being part of a leading retailer in the automotive and cycling sector.

Benefits

Colleague discount of up to 25%

Performance related bonus

Life assurance

Uniform

Employee Assistance Programme

Trade Price Bike Scheme

Share Save scheme

Cycle2Work scheme

Qualifications

• Experience in supervising or leading a small team or department.
• Strong background in delivering exceptional customer service.

Responsibilities

• Oversee the day-to-day running of the department and coach team members.
• Maximise service offers and ensure exceptional standards across the store.

Skills

Team supervision

Customer service

On-the-job training

Effective prioritisation

Sales target achievement

Communication skills

Organisational skills

Proactive customer engagement

Job description

This is a permanent position based in our Workington store.

The core hours are 30 per week to cover 5 days across 7, including alternate Saturday and Sunday.

A Halfords team is a special team, made up of people who are passionate about our products and services and obsessed with giving our customers the very best experience. We're specialists at what we do - our teams give practical solutions, as well as advising on the very best products to meet our customers' needs, fitting a range of products to our customers' cars and bikes.

Our Department Supervisors are at the heart of our in-store services offer. Obsessed with delivering the very best customer service, with a passion for our products and services, a Department Supervisor ensures the team wows every Halfords customer. This role is responsible for the day to day running of a department, supervising and coaching others to ensure we deliver market leading standards to our customers.

Supporting the store management team with maximising our services offer and with floor leadership, you'll ensure the delivery of exceptional standards across the store, to provide a great journey for our customer. A key holder when required you will adhere to all in store security and stock loss procedures.

To be successful in this role you will need:

• Experience of supervising or leading a small team/department
• Experience of delivering great customer service ideally in a retail sales or a services business environment
• Experience of delivering on the job training / coaching to others
• Experience of working to tight deadlines whilst maintaining a good standard of work
• Experience in effective prioritisation
• A track record of achieving exceptional results against sales targets
• Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided - a commitment to your own development is essential!
• The ability to engage and communicate with all types of customers and colleagues
• A planned and organised approach
• A proactive approach to helping customers and colleagues

As well as holiday and contributory pension, you can expect to enjoy:

• Colleague discount of up to 25% across the Group
• Performance related bonus
• Life assurance
• Uniform
• Fantastic deals across a range of other retailers, travel providers, and more
• Employee Assistance Programme offering advice and support
• Trade Price Bike Scheme
• Option to join our Share Save and Cycle2Work schemes

Join the UK and Ireland's leading retailer of automotive and cycling products and be part of our success story in getting the nation safely back on the move.