Deparment Manager - Birmingham Bullring

H&M; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Staff discount card for H&M Group brands

Participation in H&M Incentive Program

Extensive development opportunities

Job summary

A global fashion retailer in Birmingham is seeking a Permanent Department Manager to lead a customer-centric team. The role requires management experience and a commitment to excellent service, where you will oversee performance metrics and ensure compliance with safety standards. This position offers the chance to create a positive environment for colleagues and customers alike, and to contribute to the company's sustainable growth trajectory. Flexibility for weekend shifts and a supportive workplace is essential.

Qualifications

• Experience in management is essential to lead a customer-facing team.
• Ability to provide regular feedback and support team development.
• Strong analytical skills to evaluate sales and profit KPIs.

Responsibilities

• Lead with a vision to enhance customer and colleague experience.
• Evaluate team performance and assist with coaching and development.
• Ensure compliance with health, safety, and security standards.

Skills

Management experience in a customer-facing environment

Leading and managing teams

Passion for profitability

Customer-first mindset

Job description

Position Overview

Permanent Department Manager position (39 hours per week). The role is based in the H&M Birmingham Bullring store.

Key responsibilities

• You lead with a vision to secure the best experience for all our colleagues and customers.
• You evaluate your team’s performance, provide regular feedback, and support succession through their development and training.
• You analyse and follow up on Sales & Profit KPI's for your department.
• You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers’ safety.

Qualifications

• Management experience in a customer‑facing environment.
• Previous experience of leading and managing teams.
• A passion for profitability and people.
• A Customer-first mindset.

Additional Information

Availability 7 days fully flexible, weekends included.

Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description

H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re‑imagine fashion and together we will re‑shape our industry. Learn more about H&M Group here. H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.