Retail Dept Leader - Concessions, Growth & Leadership

Selfridges; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Job summary

Selfridges in Birmingham is seeking a proactive Department Manager for a full-time 37.5-hour week. You will own the bought and concession department, manage payroll, set targets, and use market insights to drive performance.

Lead, coach and develop your team, collaborate with Concession Manager, ensure trading standards and health & safety compliance, and deliver strong customer service through effective stock and visual presentation.

Qualifications

• Commercially minded with focus on sales, stock and payroll management.
• Experience leading teams in fast-paced retail environments.
• Strong customer service and product knowledge capability.
• Excellent verbal and written communication skills.
• Proven ability to influence and coach teams to higher performance.
• Capable of strategic planning and adapting to market changes.
• Collaborative leadership style with Concession partners.
• Upholds company values and standards in daily work.

Responsibilities

• Own bought and concession department and payroll strategy.
• Support concession businesses with goals, issues and improvements.
• Motivate the team to achieve sales targets through coaching and development.
• Lead and coach the team, giving regular feedback and progress plans.
• Act on feedback from store-wide surveys and leadership inputs.
• Ensure compliance with trading standards, health and safety, and SOPs.
• Drive stock control, visual merchandising improvements and stock availability.
• Maintain high department standards through floor checks and actions.

Skills

Commercial mindset

Team leadership

Retail expertise

Communication

Strategic thinking

Interpersonal skills

Coaching

Adaptability

Job description

Selfridges in Birmingham is seeking a proactive Department Manager for a full-time 37.5-hour week. You will own the bought and concession department, manage payroll, set targets, and use market insights to drive performance.

Lead, coach and develop your team, collaborate with Concession Manager, ensure trading standards and health & safety compliance, and deliver strong customer service through effective stock and visual presentation.