Store Department Lead - Elevate Customer Experience

H&M; Whiteley; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Staff discount card

Incentive Program (HIP)

Extensive development opportunities

Job summary

A leading fashion retailer in the UK is seeking a management professional for a temporary role in their Whiteley store. This position requires strong leadership skills, previous managerial experience in a customer-facing role, and a commitment to profitability and customer satisfaction. The ideal candidate will evaluate team performance and ensure a safe environment while being flexible to work seven days a week, including weekends. Attractive benefits are offered, including a discount card across various brands.

Qualifications

• Management experience in a customer-facing environment.
• Previous experience of leading and managing teams.
• A passion for profitability and people.
• A Customer-first mindset.

Responsibilities

• Lead with a vision to secure the best experience for all colleagues and customers.
• Evaluate team’s performance and provide regular feedback.
• Analyze and follow up on Sales & Profit KPIs.
• Ensure health & safety and security according to H&M standards.

Skills

Management experience in a customer-facing environment

Previous experience of leading and managing teams

A passion for profitability and people

A Customer-first mindset

Job description

A leading fashion retailer in the UK is seeking a management professional for a temporary role in their Whiteley store. This position requires strong leadership skills, previous managerial experience in a customer-facing role, and a commitment to profitability and customer satisfaction. The ideal candidate will evaluate team performance and ensure a safe environment while being flexible to work seven days a week, including weekends. Attractive benefits are offered, including a discount card across various brands.