Department Manager

JR United Kingdom; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading footwear and accessories brand is seeking a Retail Store Manager to oversee team performance and maintain high customer service standards. This fast-paced role requires experience in managing a high turnover store, with a focus on leading a fashion-forward team to success.

Qualifications

• Previous high turnover, fast-paced store/concession management role.
• Background with a fashion-forward footwear or accessory brand.
• Proven ability to drive a large team.

Responsibilities

• Ensure customer service is of the highest standards.
• Liaise and communicate effectively with team and management.
• Maintain a high-performance team through effective management.

Skills

Customer Service

Team Management

Communication

Job description

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Description

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

Responsibilities:

• Ensure customer service is of the highest standards at all times
• Be a role model for your team and Kurt Geiger with your own service standards
• Ensure all store and company sales targets, policies and procedures are met and maintained
• Actively liaise, communicate and develop good relations with your team and Senior Management
• Maintain a high performance team through effective management of productivity, individual targets, employee relations and coaching on areas of development
• Rota your team effectively and ensure optimum cover during peak trading periods
• Protect the Kurt Geiger brand and ensure all team members meet personal presentation standards
• Ensure your boutique maintains excellent visual presentation which is consistent with company guidelines

Requirements

• Previous high turnover, fast paced store/concession management role
• Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred
• Proven ability to drive a large team
• Representative of our luxury/fashion forward brand in every way
• Competitive basic salary
• Generous bonus structure

If you’re successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world’s leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression.

The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism