Claims Department Manager

Stocalfe Response; Warrington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in claims management is seeking an ambitious Claims Department Manager for a one-year secondment. In this key leadership role, you will oversee credit hire and insurance claims operations, driving performance and managing skilled teams. This position offers substantial exposure and professional growth opportunities, making it ideal for those looking to advance in their leadership journey.

Qualifications

• Minimum 3 years in credit hire or motor claims.
• Strong knowledge of credit hire protocols and litigation process.
• Proven experience in leading teams and managing performance.

Responsibilities

• Oversee day-to-day management of credit hire and insurance claims teams.
• Lead, mentor, and develop a team of claims handlers.
• Initiate and lead claims-related projects to improve efficiency.

Skills

Leadership

Communication

Data Analysis

Negotiation

Education

No formal education level specified

Job description

3 days ago Be among the first 25 applicants

This is an exciting opportunity for an ambitious and motivated individual to step into a key leadership role within our Claims Department on a one-year secondment. As Claims Department Manager, you’ll have the chance to make a meaningful impact by driving performance, leading strategic projects, and managing skilled teams working on complex credit hire and insurance claims. This role offers exceptional exposure, professional growth, and the chance to contribute directly to the future success of our claims operation—ideal for someone looking to take the next step in their leadership journey.

Key Responsibilities:

Operational Leadership:

• Oversee the day-to-day management of credit hire monitoring and insurance claims teams. This includes, but is not limited too, none-fault credit hire and credit repair, uninsured loss recovery, third party intervention and property damage claim types.
• Ensure accurate and timely claims processing while adhering to internal policies, service level agreements, and regulatory requirements.
• Support complex or high-value claims handling and resolution, working closely with legal and technical experts as needed.

People & Performance Management:

• Lead, mentor, and develop a team of claims handlers, team leaders, and administrative support staff.
• Report on and monitor departmental KPIs focused on quality, speed, and cost control.
• Promote knowledge sharing and continuous professional development across the team.

Project Management & Process Improvement:

• Initiate and lead claims-related projects aimed at improving efficiency, customer satisfaction, and cost-effectiveness.
• Drive automation and digitisation initiatives within the claims function.
• Collaborate with IT, finance, legal, and compliance teams to implement strategic changes and system upgrades.

Stakeholder Engagement:

• Act as a senior point of contact for internal and external stakeholders.
• Monitor claims trends, identify risks, and proactively develop mitigation strategies.
• Reporting into Operations Director, you will complete weekly and monthly reports to reflect each teams performance.

Required Skills & Experience:

• Minimum 3 years focused on credit hire or motor claims.
• Strong knowledge of credit hire protocols (e.g. GTA), litigation process, and associated cost recovery practices.
• Proven experience in leading teams, managing performance, and delivering departmental objectives.
• Demonstrated ability to manage cross-functional projects, process improvement initiatives, and change management.
• Excellent communication, negotiation, and decision-making skills.
• Strong data analysis and reporting capabilities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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