Department Manager

Zachary Daniels; Cardiff; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Uncapped commission

Ongoing training and development

Career progression opportunities

Excellent earning potential

Job summary

Zachary Daniels in Cardiff is seeking an ambitious Department Manager to lead a luxury retail kiosk team in a fast-paced shopping centre. You'll drive sales, coach the team, and actively engage customers to convert footfall into revenue.

This hands-on leadership role offers an uncapped commission structure, ongoing training, and clear career progression within a growing luxury retail business.

Qualifications

• Proven experience as a Department Manager or similar in a target-driven retail environment.
• Strong track record of achieving and exceeding sales targets.
• Comfortable initiating conversations with customers from scratch and driving engagement.
• Experience leading fast-paced teams in a kiosk or high-footfall setting.

Responsibilities

• Lead, motivate, and develop a sales-focused team.
• Drive sales performance and consistently exceed store targets and KPIs.
• Lead from the front by actively engaging customers and traffic-stopping.
• Convert footfall into sales through confident, consultative selling.
• Create a high-energy sales culture focused on results and customer engagement.
• Coach on closing techniques, handling objections, upselling, and cross-selling.
• Maximise revenue through product upgrades and multiple-item purchases.
• Monitor performance and ensure opportunities are not missed.
• Deliver an exceptional customer experience while achieving commercial objectives.

Skills

Leadership

Sales

People management

Communication

Job description

Department Manager | Cardiff | Up to £36,000 + Uncapped Commission

We're looking for an ambitious, commercially driven Department Manager to lead a highly performing luxury retail kiosk team in Cardiff.

This is not a traditional retail management role. You'll be leading from the front in a fast-paced shopping centre environment where success comes from proactively engaging customers, creating opportunities, and driving sales. If you're a natural people person with a big personality, a passion for sales, and a track record of smashing targets, we want to hear from you.

You'll be based on a luxury retail kiosk, actively approaching customers, generating interest, demonstrating products, and coaching your team to do the same. This role is perfect for someone from a telecoms, direct sales, premium retail, furniture, recruitment, or other highly target-driven sales background.

The Role

• Lead, motivate, and develop a sales-focused team


• Drive sales performance and consistently exceed store targets and KPIs


• Lead from the front by actively traffic stopping and engaging customers


• Convert passing footfall into sales through confident and consultative selling


• Create a high-energy sales culture focused on results and customer engagement


• Coach the team on closing techniques, objection handling, upselling, and cross-selling


• Maximise revenue through product upgrades, add-ons, and multiple-item purchases


• Monitor performance and ensure sales opportunities are never missed


• Deliver an exceptional customer experience while achieving commercial objectives

About You

• Proven experience as a Department Manager, Retail Manager, Store Manager, or Sales Manager within a target-driven environment


• Strong track record of achieving and exceeding sales targets


• Comfortable approaching customers and generating conversations from scratch


• Experience managing teams in a fast-paced sales environment


• Natural leader with a confident, outgoing, and engaging personality


• Resilient, competitive, and highly motivated by results


• Strong coaching ability with a passion for developing high-performing sales teams


• Commercially aware and driven by commission, targets, and success

Ideal Backgrounds

• Telecoms sales


• Direct sales


• Premium or luxury retail


• Furniture sales


• Recruitment


• Kiosk retail environments


• Commission-based sales roles

Package

• Basic salary up to £36,000


• Uncapped commission structure


• Excellent earning potential


• Ongoing training and development


• Career progression opportunities within a growing luxury retail business

This is an exciting opportunity for a hands-on Manager who thrives on customer interaction, loves leading from the front, and enjoys the challenge of turning footfall into revenue.

BH37484