Dental Treatment Coordinator – Patient Experience Leader

Bupa UK; Northampton; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

CPD training

GDC registration

DBS and Professional Indemnity

Contributory pension

Discounts in 7000+ retailers

Gym membership discounts

Wedding day off

Referral bonus

24h GP access

Early wage access

Job summary

Bupa Dental Care Northampton is seeking a Treatment Co-ordinator to support patients throughout their dental journey, from consultation to completion. You will discuss treatment options, guide patients through plans, and ensure exceptional patient experiences.

The role is full-time (40 hours per week) on a 4-week rota, with shifts Monday to Sunday between 8:00am and 8:00pm. Join a friendly, professional team led by the Practice Manager.

Qualifications

• Previous experience in a healthcare or dental setting is advantageous
• Excellent communication and customer service skills are essential
• Confident, compassionate, patient-focused approach
• Strong organisational skills and attention to detail
• Ability to work flexibly within rota patterns

Responsibilities

• Be the first point of contact for new private patients and those interested in specialist treatments
• Discuss treatment plans and fees with patients
• Deliver high-quality service to maximize patient satisfaction and practice efficiency
• Coach team members on best practices for customer service
• Coordinate dentist appointments throughout the treatment plan
• Maintain productive relationships within the practice team
• Support and deputise for the Practice Manager as needed

Skills

Dental experience

Communication skills

Compassionate approach

Organisation

Flexibility

Tools

Dental practice management systems

Job description

Bupa Dental Care Northampton is seeking a Treatment Co-ordinator to support patients throughout their dental journey, from consultation to completion. You will discuss treatment options, guide patients through plans, and ensure exceptional patient experiences.

The role is full-time (40 hours per week) on a 4-week rota, with shifts Monday to Sunday between 8:00am and 8:00pm. Join a friendly, professional team led by the Practice Manager.