Dental Receptionist – Warm, Patient‑Focused Front Desk

Bupa Dental Care; Cambourne; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Competitive pay

Career progression

Staff discounts

Training

Job summary

Bupa Dental Care is seeking a friendly Receptionist in Cambridge to warmly welcome patients and coordinate their visits. You’ll be at the heart of the practice, handling bookings, answering queries, and supporting the patient journey from reception to treatment.

We value clear communication, empathy, and a proactive, team-focused approach. The role includes using IT systems to manage records and payments, with responsibilities across front-dof-house administration and diary management.

Qualifications

• Experience in a customer-facing role is essential.
• Excellent verbal and written communication skills.
• Comfort with using computer systems to manage bookings and records.

Responsibilities

• Greet patients warmly and manage phone enquiries.
• Make and adjust appointments; manage cancellations and rescheduling.
• Explain treatment options and processing payments for private and NHS services.
• Maintain accurate patient records and handle confidential information.
• Support clinicians with smooth handovers and patient journey from reception to treatment.

Skills

Customer service

Phone communication

Booking software

Empathy

Education

GCSEs or equivalent

Tools

MS Office

Job description

Bupa Dental Care is seeking a friendly Receptionist in Cambridge to warmly welcome patients and coordinate their visits. You’ll be at the heart of the practice, handling bookings, answering queries, and supporting the patient journey from reception to treatment.

We value clear communication, empathy, and a proactive, team-focused approach. The role includes using IT systems to manage records and payments, with responsibilities across front-dof-house administration and diary management.