Dental Receptionist: Patient Care & Booking Pro

Bupa Dental Care; Newcastle upon Tyne; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Healthcare & wellbeing support

Financial & lifestyle benefits

Career pathways

Cycle to Work Scheme

Annual flu vaccine

Wagestream pay access

Job summary

Bupa Dental Care Newcastle Upon Tyne – Kelvin lodge is seeking a friendly receptionist to welcome patients and support smooth daily operations. The fixed-term role runs Tue-Fri 08:00-17:30 with a salary of £12.71 per hour.

You will handle front-desk duties, manage bookings, explain private vs NHS options, process payments, and collaborate with clinicians to ensure a positive patient journey.

Qualifications

• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confident using IT systems to manage bookings and records.

Responsibilities

• Greet patients and provide a welcoming front-desk experience.
• Manage diary and appointments, including bookings, cancellations and rescheduling.
• Explain processes and treatment options, including NHS vs private services.
• Maintain accurate patient records and confidentiality.
• Handle concerns professionally to ensure a positive outcome.
• Support clinicians with smooth handovers and patient journey from reception to treatment.

Skills

Customer service

Communication

IT systems

Attention to detail

Teamwork

Tools

MS Office

Job description

Bupa Dental Care Newcastle Upon Tyne – Kelvin lodge is seeking a friendly receptionist to welcome patients and support smooth daily operations. The fixed-term role runs Tue-Fri 08:00-17:30 with a salary of £12.71 per hour.

You will handle front-desk duties, manage bookings, explain private vs NHS options, process payments, and collaborate with clinicians to ensure a positive patient journey.