Dental Receptionist & Patient Care Coordinator

Bupa; Glasgow; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Healthcare & wellbeing support

Financial & lifestyle benefits

Career progression and training

Cycle to Work Scheme

Job summary

Bupa Dental Care Glasgow is seeking a friendly Receptionist for a fixed-term 18-month role based in Partick East. You’ll greet patients, manage bookings, and support both NHS and private patients with empathy and efficiency.

Join a welcoming team that values excellent customer care and professional presentation. This role offers full-time hours Monday to Friday and opportunities to develop within Bupa Dental Care.

Qualifications

• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach - ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

Responsibilities

• Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management – handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on – keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem-solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team – supporting clinicians with smooth handovers and the patient journey from reception to treatment.

Skills

Customer service

Communication

IT literacy

Flexibility

Professionalism

Upselling

Tools

Booking software

Job description

Bupa Dental Care Glasgow is seeking a friendly Receptionist for a fixed-term 18-month role based in Partick East. You’ll greet patients, manage bookings, and support both NHS and private patients with empathy and efficiency.

Join a welcoming team that values excellent customer care and professional presentation. This role offers full-time hours Monday to Friday and opportunities to develop within Bupa Dental Care.