Dental Receptionist

Envisage Dental | Certified B Corp™ | Redefining Group Dentistry; Lewes; On-site; GBP 11,000 - 12,000; Part time

Job summary

St Anne's Dental Practice is seeking a friendly Dental Receptionist to join our four-surgery private practice on a permanent part‑time basis, earning £12.71 per hour. You’ll be the first point of contact for patients, handling calls, bookings and payments with a focus on exceptional customer service.

Full training will be provided, including SOE practice management software. Hours anticipate around 16 hours per week with specific weekday shifts; a positive, team‑oriented attitude is essential.

Qualifications

• Friendly and welcoming approach with excellent customer service.
• Strong communication skills and neat, professional presentation.
• Organised, reliable and a good team player.
• Comfortable using computers and learning new systems.
• Experience with SOE practice management software is a plus.

Responsibilities

• Welcoming patients and creating a friendly, professional first impression.
• Answering telephone calls and responding to patient enquiries.
• Booking and managing appointments.
• Taking payments and handling general reception duties.
• Supporting the smooth running of the practice and liaising with the team.
• Maintaining accurate patient records and information.
• Using SOE to manage appointments and patient details.
• Contributing to a positive patient experience.

Skills

Customer service

Communication

Team player

Organised

Computer skills

People skills

Tools

SOE software

Job description

St Anne's Dental Practice

Permanent | Part-Time | Private Practice

£12.71 per hour

Join Our Friendly Team

St Anne's Dental Practice

Permanent | Part-Time | Private Practice

£12.71 per hour

Join Our Friendly Team

Are you a friendly, welcoming person who enjoys working with people and being part of a team?

At St Anne's Dental Practice, we are looking for a Dental Receptionist to join our friendly team within our established four-surgery private practice.

We’re looking for someone with a great personality, a positive attitude and a genuine passion for providing excellent customer service. If you’re a people person who enjoys making patients feel welcome and working as part of a close knit team, we’d love to hear from you.

Full training will be provided for the right person, including training on our SOE practice management software.

Working Hours

Monday: 8:00am-5:15pm, with 1 hour unpaid lunch
Friday: 8:00am-4:15pm, with 30-minute unpaid lunch

Total: 16 hours per week

About The Role

As a Dental Receptionist, you’ll be an important part of the patient journey and the first point of contact for many of our patients.

Your day-to-day responsibilities will include:

• Welcoming patients and creating a friendly, professional first impression
• Answering telephone calls and responding to patient enquiries
• Booking and managing appointments
• Taking payments and handling general reception duties
• Supporting the smooth running of the practice
• Liaising with the clinical team and other members of the practice
• Maintaining accurate patient records and information
• Using SOE to manage appointments and patient details
• Helping to create a positive experience for every patient

What We’re Looking For

You’ll ideally be:

• Friendly, approachable and confident when speaking to people
• A real people person who enjoys helping others
• Warm, professional and welcoming
• A good communicator with excellent customer service skills
• Organised and reliable
• Comfortable using computers and learning new systems
• A positive person who is happy to get involved and support others
• A strong team player who enjoys working collaboratively
• Someone with a great personality and a genuine desire to make a difference to our patients' experience

Previous dental experience would be advantageous, although not essential. If you have experience in retail, hospitality, customer service, administration or another people-focused role, we would be very interested in hearing from you.

Location & Travel

St Anne's Dental Practice is conveniently located with free on-street parking available nearby.

The practice also has excellent public transport links, with bus stops and the train station both within approximately 10 minutes of the practice, making it easily accessible for those travelling by public transport.

Why Join St Anne's Dental Practice?

You’ll be joining an established four-surgery private practice with a friendly team and a strong focus on providing excellent patient care.

This is a great opportunity for someone looking to start or develop their career within dentistry, with full support and training provided.

If you’re enthusiastic, personable and looking for a role where being yourself, working as part of a team and making patients feel welcome really matters, we’d love to hear from you.

We are an inclusive employer and welcome applications from candidates from all backgrounds. We are committed to creating a positive, supportive working environment where everyone is treated with respect and given the opportunity to develop.

The Envisage Dental Group is certified B-Corp, we celebrate collaboration and transparency. We are proud to be an inclusive equal opportunity workplace. We have created a workforce that is reflective of our diverse patient and practice communities, that promotes positivity, and we believe this is critical to our success.

We do not discriminate based upon race, religion, colour, national origin, gender, gender identity, sexual orientation, age, disability, or any other legally protected characteristic.

As part of our commitment to closing the Gender Pay Gap and ensuring equal opportunities for all candidates, we do not request or consider salary history at any stage of our recruitment process. Our compensation decisions are based on the requirements of the role, relevant skills and experience, and our commitment to fair and equitable pay.