Receptionist

Devon Dentists; Barnstaple; Hybrid; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Bonuses & incentives

Discretionary free dental treatments

Annual training

Uniform provided

Relocation support

Job summary

Devon Dentists in Barnstaple is seeking a receptionist to join our independent private dental practice. You will greet patients, manage bookings, handle calls, and support the clinical team in a friendly, professional environment.

This role offers a permanent position (full-time or part-time) with pay £14–£15 per hour, training, and opportunities for development in a modern facility with a supportive team.

Qualifications

• Experience in reception or customer-facing roles is desirable but not essential.
• Excellent English communication skills, both written and spoken.

Responsibilities

• Meeting and greeting patients and providing a great first impression.
• Booking and amending appointments accurately.
• Answering incoming calls and handling emails.
• Updating patient records and details.
• Supporting practice management and clinical team for smooth operations.
• Handling payments and cashing up at day end.
• Maintaining a clean, welcoming reception area.
• Assisting with ongoing training and development.

Skills

Customer service

Organised

Computer literacy

Communication skills

Team player

Tools

iSmile software

Job description

A fantastic opportunity to work in our INDEPENDENT, family run private dental practice with excellent patients demand. Our aim is to provide patients with high quality dentistry in a friendly, relaxed and professional environment. You will work closely with highly experienced Dentists and support staff, in modern new facilities, using expert software.

We are looking for a receptionist to join our private dental practice in the centre of Barnstaple. Experience from a dental practice would be a bonus but it is not essential. You are an enthusiastic and customer centre person who is passionate about their profession, conscientious, polite, organised, punctual, computer literate and has the highest of communication skills. Successful candidates will have the ability to scale-up problems into smaller problems and scale-down into solutions.

Devon Dentists is a brand new dental practice in the centre of Barnstaple, a coastal town with culture at its heart, brimming with history and experiences to enjoy,

Our Principal Dentist Matthew had a dream of bringing the values and ideals of family dentistry into the corporate dental world.

Concentrating on helping and supporting the local community with professional dental services we take pride in delivering quality and affordable dentistry.

By joining us, with beautiful locations close by, you’ll find a great work life balance. We have a supportive culture, where respect for each other is a given and we offer excellent support which will help you to establish and develop your career. Joining us, you really will become part of our family. We will help you to take your career to the next level, with our ongoing training and the help of our support staff.

Our offer:

£14 - £15 an hour depending on experience with future pay rise

Permanent, full-time or part-time position

Bonuses & incentives for long term employees including sick pay scheme

Discretionary Free dental treatments for yourself and discount for immediate family members

Access to excellent premises to develop your career

A supportive and welcoming environment where teamwork makes the dream work

Annual BLS & AED training to all staff

On-going support and the opportunity for personal and professional development

Central location with access to a range of amenities and public transport

Newly refurbished historical building with 6 new surgeries, a decontamination room, large waiting area, a spacious staff room with kitchen and other facilities

You will work closely with a team of professionals to ensure that all patients receive the best possible care in a welcoming and comfortable environment

Dedicated, friendly, loyal and hardworking support team

Support while relocating to the area from another location (within UK or overseas)

DBS check will be required

Uniform provided

Your responsibilities:

• Meeting and greeting patients, providing a great first impression
• Booking and amending appointments in an efficient and accurate manner
• Answering incoming calls
• Updating patient details and records
• Answering and dealing with patient email enquires
• Supporting Practice Management and clinical team with the smooth running of the practice
• Making patients aware of dental services we offer
• Handling payments and carrying out end of day cashing up
• Accessing sensitive information whilst maintaining patient confidentiality
• Liaising with dental laboratories, dentists and other third parties to ensure smooth running of the practice
• Printing Day Lists
• Keeping reception area and desk clean and tidy
• Ordering Reception and Office Stationery
• Franking/sending of mail
• Handling feedbacks and complaints
• Maintain a friendly and professional demeanour to provide excellent patient care
• Identify opportunities for improvement and collaborate with the team to implement positive changes
• Keeping up with best practices, new technologies and innovations in the field of dentistry
• Performing training
• Ensuring strict adherence to clinical and safety protocols by the dental team
• Demonstrate a sound understanding of Care Quality Commission (CQC) compliance (training will be provided)

Your skills and qualities:

• Experienced with iSmile software (not essential, training will be provided for the right candidate)
• Superb attention to detail and ability to multi-task and forward plan
• Exhibit the ability to remain composed and professional in a fast-paced environment
• Ability to scale-up problems into smaller problems and scale-down into solutions
• Motivated, ethical person with strong commitment to providing high-quality patient care
• Demonstrate a personable, highly motivated, friendly, flexible, mature, punctual, reliable and organised nature
• Committed to ongoing professional development / willing to learn
• Strong attention to detail and a commitment to maintaining high standards of care
• Ability to work effectively as part of a team while also being self-motivated
• Real pride and passion for what you do
• Well presented and hard working
• Caring and compassionate personality & positive attitude
• Punctual
• Excellent spoken and written English
• Authorisation to work in the UK (required)
• Good references

Deadline for applications: September 1st, 2026

Start Date: October 2026