Dental Receptionist

Henry Schein; Dereham; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Competitive salary potential

Bonuses tied to KPIs

Annual training provided

Professional development support

Career advancement opportunities

Dental treatment discounts

Job summary

Henry Schein in Dereham is seeking a Dental Receptionist to cover Saturdays from 8:45 AM to 3:45 PM (7 hours per week). Start ASAP. You will greet patients, register new patients, manage appointments, handle payments, and assist with insurance forms in a busy NHS and private practice setting.

The role requires familiarity with dental terminology, software (SOE), and strong organizational and communication skills to maintain patient records and ensure privacy and efficient front-desk operations.

Qualifications

• General education degree or high school diploma.
• Knowledge of dental terminology, procedures and diagnosis.
• Knowledge of computer and relevant software applications.
• Knowledge of general administrative and clerical procedures.
• Working knowledge of dental insurance.
• Experience using Software of Excellence.

Responsibilities

• Greet patients.
• Register new patients according to established practice protocols.
• Assist patients to complete all necessary forms and documentation.
• Verify and update patient information.
• Inform patients of dental practice procedures and policy.
• Move patients through appointments as scheduled.
• Enter all relevant patient information into data system.
• Maintain and manage patient records in compliance with privacy and security regulations.
• Answer and manage incoming calls.
• Respond and comply to requests for information.
• Schedule patient appointments.
• Confirm upcoming appointments and recalls according to practice protocol.
• Check daily appointment schedule.
• Arrange patient charts for next day appointments.
• Fill in cancellations and no-shows.
• Organise referrals to other specialists.
• Dispatch lab work appropriately.
• Collect and receipt payments from patients at time of treatment.
• Inform patients of financial treatment plan options.
• Arrange payment schedule with patients.
• Prepare and mail billing statements.
• Prepare claim forms for dental insurance.
• Arrange supporting documents for insurance claims.
• Sort and distribute incoming and outgoing post.
• Monitor and maintain inventory of dental office supplies.
• Update patient education materials.
• Maintain a professional reception area.
• Safeguard patient privacy and confidentiality.

Skills

Healthcare reception

Computer/IT skills

Communication skills

Information collection and management

Planning and organizing

Accuracy

Customer service

Team work

Initiative

Adaptability

Confidentiality

Education

High school diploma

Tools

Software of Excellence

Job description

DENTAL RECEPTIONIST REQUIRED IN DEREHAM

To work Saturdays only

Hours: 8.45 AM to 3.45 PM

7 hours per week

Offering £13ph- £15ph

Start date: ASAP

A busy mixed NHS and private practice in Dereham, Norfolk

Main Job Tasks, Duties and Responsibilities

• Greet patients.
• Register new patients according to established practice protocols.
• Assist patients to complete all necessary forms and documentation.
• Verify and update patient information.
• Inform patients of dental practice procedures and policy.
• Move patients through appointments as scheduled.
• Enter all relevant patient information into data system.
• Maintain and manage patient records in compliance with privacy and security regulations.
• Answer and manage incoming calls.
• Respond and comply to requests for information.
• Schedule patient appointments.
• Confirm upcoming appointments and recalls according to practice protocol.
• Check daily appointment schedule.
• Arrange patient charts for next day appointments.
• Fill in cancellations and no-shows.
• Organise referrals to other specialists.
• Dispatch lab work appropriately.
• Collect and receipt payments from patients at time of treatment.
• Inform patients of financial treatment plan options.
• Arrange payment schedule with patients.
• Prepare and mail billing statements.
• Prepare claim forms for dental insurance.
• Arrange supporting documents for insurance claims.
• Sort and distribute incoming and outgoing post.
• Monitor and maintain inventory of dental office supplies.
• Update patient education materials.
• Maintain a professional reception area.
• Safeguard patient privacy and confidentiality.

Education and Experience

• General education degree or high school diploma.
• Knowledge of dental terminology, procedures and diagnosis.
• Knowledge of computer and relevant software applications.
• Knowledge of general administrative and clerical procedures.
• Working knowledge of dental insurance.
• Experience using Software of Excellence.

Key Competencies and Skills

• Healthcare reception skills, ideally in dentistry.
• Computer/IT skills.
• Communication skills.
• Information collection and management.
• Planning and organizing.
• Accuracy.
• Customer service skills
• Team work
• Initiative
• Adaptability
• Confidentiality

Key Benefits

• Competitive salary with rapid growth potential
• Bonuses tied to clear KPIs for achieving targets
• Opportunity to work alongside a friendly and professional world-class team
• Annual training provided to all staff
• Ongoing support for personal and professional development
• Career advancement opportunities within our expanding organisation
• Substantial discounts on dental treatments for yourself