Dental receptionist

Smile Together; Bradley Stoke; Vor Ort; GBP 24.000 - 29.000; Vollzeit

Benefits dieser Stelle

Occupational pension scheme

27 days paid annual leave + bank hols

Birthday day off

Employee ownership opportunities

Zusammenfassung

Smile Together is recruiting for a Full-Time Receptionist at Gloucester City Campus. The role involves welcoming patients, managing appointments, handling calls and emails, processing payments, and maintaining patient records to ensure a smooth journey from arrival to departure.

You will be the first point of contact, supporting administrative tasks and contributing to a patient-focused, friendly environment as Smile Together expands with new clinics in the city.

Qualifikationen

• Reception or office management qualification (or working towards).
• Proven experience in a public-facing role.
• Knowledge of GDPR and NHS confidentiality guidelines.

Aufgaben

• Welcome patients at reception, manage appointments, respond to telephone and email enquiries, and ensure a smooth patient journey from arrival to departure.
• Process payments and maintain accurate patient records.
• Support administrative systems and front-of-house operations in line with practice policies.
• Work as part of a multidisciplinary team delivering care in-practice and outreach programmes.
• Demonstrate compassionate, professional communication and empathy with patients.

Kenntnisse

Reception

Customer service

Teamwork

Professional demeanor

GDPR knowledge

Ausbildung

Reception or office management qualification

Jobbeschreibung

Were hiring a Full Time Receptionist - GloucestershiresCity Campus

Competitive Salary:

£26,299.63 per annum, prorata

Location:

Gloucestershires City Campus,alongside the three counties dental school

Hours:

37.5 hours

Join Smile Together as we continue to grow in Gloucester!Following the successful opening of QuaysideDental Centre in July 2026, were preparing to open our seconddental practice in the city, a brand-new, purpose-built clinic atGloucestershires City Campus, anticipated to open in early 2027.

About the Role:

We are looking for caring, motivated Receptionists to joinour new friendly, patient-focused team.

You will be the first point of contact, managingappointments, handling enquiries, supporting administrative processes, andcreating a positive and professional first impression.

Main duties of the job

What Youll Do

Welcome patients at reception, manage appointments, respond to telephone and email enquiries, and ensure a smooth patient journey from arrival to departure. Process payments, maintain accurate patient records, and support administrative systems in line with practice policies. Work as part of a multidisciplinary team delivering care both in-practice and, when required, through community and outreach programmes. Engage with patients compassionately, helping to reduce anxiety and ensure they feel welcomed, informed, and supported at every stage of their visit. Assist with administrative duties including record-keeping, stock control, patient preparation, and general front-of-house organisation

What Were Looking For:

• A friendly, positive, and professional attitude with a passion for patient care.
• Strong teamwork skills and the ability to adapt within a dynamic clinical environment.
• Commitment to ongoing development and maintaining high clinical standards.
• Enthusiasm for Smile Togethers mission of improving oral health and reducing inequalities across Cornwall.

About us

Employee-Owned

Be more than an employeebecome a co-owner, shaping the future of Smile Together.

BCorp Certified

We use business as a force for good, socially, environmentally and eithically

CommunityFocused

Every day, we work to improve the health and wellbeing of Cornwalls residents,with special attention to vulnerable and underserved communities.

Mentorshipand Professional Development

Wellhelp you develop your skills with access to our Smile Together TrainingAcademy, including a paid subscription to Agilio for continuous professionaldevelopment, mentorship opportunities, and unique chances to work acrossCornwall, including in our Mobile Dental Unit.

WorkforceBenefits Package:

Occupationalpension scheme, 27 days paid annual leave plus bank holidays (pro rata), NationalLiving Wage Employer, and an extra paid day off to celebrate your birthday!

ShareholderOpportunities: Have a real voice in shaping the future of our employee-ownedcompany.

Healthand Wellbeing:

ComprehensiveWellbeing Support: Through our Health Assured Programme, youll have access totools for mental and physical health, including 24-hour helplines, structuredtherapy, and more.

Job responsibilities

Job Summary:

The post holder will be required to work as part of the practice reception team to ensure our patients are well looked after when they contact and visit us. The post holder will be required to provide a reliable, efficient and timely front of house service to ensure we exceed patient expectations at every visit and provide a first-class patient experience. You will be passionate about making a difference to the patients you see and deal with on a daily basis.

You will be required to provide reception cover at other Smile Together locations.

Key accountabilities:

When working as a receptionist the post holder should have a smart, professional appearance at all times and always have a positive demeanour

You will understand what a receptionist can do for the patient, communicating to each individual to maximize the patient returning

On occasions you will be required to visit and work from other locations where you will need to integrate as part of the local team

Maintain and develop your continuing professional/personal development according to agreed training needs via our Smile Together Training Academy

Undertake other reasonable duties as requested by the Practice Managers and Smile Together Management Team

Play a valuable part in contributing to the success of our organization

Be an ambassador for the companys vision, mission and values and demonstrate related behaviors

To professionally represent Smile Together as an ambassador for the company in this role, leading by example

Skills a Dental Receptionist will be expected to have:

• Answer the telephone in a friendly, helpful and professional manner
• If required, and after appropriate training, provide assistance for the Call Handling team
• Welcome all patients arriving at the practice and direct them to the appropriate waiting area
• Communicate appropriately with patients, visitors, suppliers and the dental team
• Ensure patient confidentiality at all times
• Know what information is required from the patient and ensure accurate inputting of data onto the computer
• Understand the returning patient
• Ensure that patient records are kept up to date and manual records (where necessary) are filed in an efficient, tidy and secure manner
• Manage the reception area and maintain the reception as a welcoming, pleasing, tidy and orderly area, which is checked regularly throughout the day
• Full understanding and compliance of the diary management and best practice procedures
• Deal with complaints with confidence and according to the Complaints Policy
• Have knowledge of the clinical services provided, undertaking fact finding and sharing knowledge from other team members, ensuring information is clarified by the dentist
• An understanding of NHS vs private dental services and alternative services that are available in the practice, in order to provide patients with all available options
• Anticipate patients anxieties and answer questions, referring to literature, the clinician or Practice Manager as appropriate
• Make sure that only practice communication is dealt with at the reception desk and private or business matters are dealt with away from the reception desk and in an appropriate manner
• Able to handle difficult or aggressive customers with confidence
• Able to deal with difficult situations to bring to a satisfactory resolution in line with the Complaints Policy
• Deal effectively with patients by displaying a professional, courteous and empathetic approach both face-to-face and by telephone
• Continually look to improve ways of meeting or exceeding customer expectations

Clinical procedure:

• To follow the start and end of the day procedures as directed by the Practice Manager
• Understand and know your practice and local area and be involved in the marketing of the practice
• Understand and be confident in the use of the computer system, using the initiative to check all data regularly
• Ensure knowledge of and adherence to clinical policies and procedures in relation to:
• Telephone procedure
• Emergency bookings
• FTAs, Recall and Referral systems
• Post
• Complete any administrative tasks allotted to the receptionist by the Practice Manager
• Understand the NHS administration and completion of forms
• Be aware of the handover procedures to other receptionists and use the diary system to message other receptionists
• When necessary, knowledge-share and support the training and development of other receptionists
• Arrange as directed, attend and participate in team meetings to enhance communication within the practice
• Understand the different roles within the practice and the reception requirements
• Make a positive contribution at practice meetings and support dentists and other colleagues in achieving their goals
• Support Smile Together Management Team decisions and demonstrate expected behaviors as an example to others

Retail:

Ensure patients are offered the retail products which are available for sale in the practice by checking if any recommendations were made by the dentist or hygiene therapist and also by making patients aware of what products we have available

Qualifications

• Reception or office management qualification (or working towards)

Experience

• Proven experience working in a public-facing role

Knowledge and Skills

• Knowledge of the General Data Protection Regulation (GDPR) and NHS Confidentiality Guidelines (e.g. Caldicott) and their implications
• Able to work effectively as part of a team and support the needs of colleagues whilst being able to work independently using own initiative
• Effective time management skills and ability to work within time frames
• Familiarity with NHS dental services
• regulations and knowledge / acceptance of NHS / local policies and guidelines
• Knowledge of systems of care provision and
• current health and safety regulations including adherence to COSHH guidelines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Smile Together

Address

University of Gloucestershire, City Campus

University of Gloucestershire, City Campus