Dental Front of House Receptionist / Patient Coordinator

Mint Dental Clinic; Greater London; Presencial; GBP 22.000 - 28.000; Tempo integral

Resumo da vaga

Mint Dental Clinic is recruiting a Front of House Receptionist / Patient Coordinator in London. You will be the first and last point of contact, creating a warm, professional, and well-organised patient experience while guiding patients through their journey.

The role offers clear progression into Treatment Coordinator responsibilities, supporting patients through complex treatment journeys and helping them understand fees, options, and timelines.

Qualificações

• Front of house and patient coordination experience in private dentistry.
• Excellent written and spoken communication with patients.
• Highly organized with ability to manage multiple tasks.
• Strong phone manner and customer service skills.
• GDC registration as a dental nurse would be an advantage but not essential.

Responsabilidades

• Warmly welcome and check patients into the practice.
• Check patients out after appointments and take payments.
• Arrange future appointments and explain next steps before leaving.
• Manage telephone, email and online enquiries from patients.
• Coordinate appointments across clinicians and treatment areas.
• Maintain accurate patient records and admin information.
• Handle sensitive conversations calmly and professionally.
• Follow up patients for further appointments or information.

Conhecimentos

Customer service

Excellent communication

Organisational skills

Multitasking

Professional demeanor

Client relationship management

Formação

Dental nursing experience

Ferramentas

Dental practice management software

Descrição da vaga

Mint Dental Clinic – Elephant & Castle, London

Full-time | Competitive salary depending on experience

More than just reception

Mint Dental Clinic – Elephant & Castle, London

Full-time | Competitive salary depending on experience

More than just reception

We are looking for an exceptional Front of House Receptionist / Patient Coordinator to become one of the first and last people our patients interact with at Mint Dental Clinic.

This is not simply an administrative position.

You will be responsible for creating a warm, professional and highly organised patient experience — welcoming patients into the practice, managing their journey through the clinic, dealing confidently with enquiries and ensuring that every patient leaves knowing exactly what happens next.

For the right person, there is a clear opportunity to develop beyond front of house and progress into a Treatment Coordinator role, supporting patients through more complex treatment journeys and helping them understand their options and next steps.

About Mint Dental Clinic

Mint Dental Clinic is a modern, multidisciplinary private dental practice in Elephant & Castle, London.

We have four surgeries and a team consisting of general dentists, hygienists and visiting clinicians providing advanced areas of dentistry.

Our ethos is simple: provide excellent dentistry while making sure patients feel listened to, well informed and confident about the decisions they make regarding their care.

We believe exceptional clinical care needs to be matched by an exceptional patient experience.

That is where this role comes in.

The Role

You will take ownership of the day-to-day front-of-house patient journey.

Your responsibilities will include:

• Warmly welcoming and checking patients into the practice
• Checking patients out following their appointments
• Taking payments and arranging future appointments
• Ensuring patients understand their next steps before leaving
• Managing telephone, email and online enquiries from existing patients
• Responding professionally and efficiently to patient questions
• Coordinating appointments across clinicians and different areas of treatment
• Helping maintain an organised and productive appointment book
• Following up patients where further appointments or information are required
• Communicating effectively with dentists, nurses, hygienists and the wider team
• Maintaining accurate patient records and administrative information
• Handling sensitive or challenging conversations calmly and professionally
• Taking ownership of problems rather than simply passing them on

You will become someone both our patients and clinical team can rely upon.

Progression Into Treatment Coordination

We are particularly interested in finding somebody who wants to develop their career within dentistry rather than remain in a purely reception-based position.

As your knowledge and confidence grow, we will train you to take on greater responsibility for the patient journey.

This may include:

• Supporting patients following treatment consultations
• Helping patients understand the treatment journey already discussed with their dentist
• Discussing fees, appointment sequencing and finance options
• Following up patients who are considering treatment
• Understanding and addressing barriers such as timing, anxiety or finances
• Coordinating more complex treatment involving several clinicians
• Supporting patients from initial consultation through to treatment completion
• Developing into a dedicated Treatment Coordinator / Patient Advisor

Our approach is not about hard selling dentistry.

It is about clarity, trust, excellent communication and helping patients make informed decisions that are right for them.

Dental Nursing Experience

Previous dental experience is highly desirable.

A qualified dental nurse or someone with dental nursing experience would be particularly well suited to the position.

Being able to provide occasional nursing support when required would be a significant advantage and would allow you to develop a much deeper understanding of the treatments and patient journey within the practice.

However, your primary position will be front of house and patient coordination, rather than a full-time nursing role.

This Role Is For You If…

You are:

• Naturally warm, confident and professional with patients
• An excellent communicator both face-to-face and over the telephone
• Highly organised and able to manage several things at once
• Comfortable taking ownership and responsibility
• Calm when dealing with difficult situations
• Detail-focused and reliable
• Commercially aware while remaining patient-centred
• Comfortable discussing fees and payments
• Proactive rather than waiting to be told what to do
• Interested in understanding dentistry and the treatments we provide
• Keen to develop professionally and take on more responsibility over time

Most importantly, you understand that great front of house is not simply answering the phone and booking appointments.

It is about making patients feel looked after from the moment they contact the practice until the moment their treatment is complete.

Ideally You Will Have

• Previous dental reception, dental nursing or patient coordination experience
• Experience working within a private dental practice
• Strong telephone and customer-service skills
• Experience using dental practice management software
• Confidence discussing appointments, treatment fees and payments
• Good written communication and attention to detail

GDC registration as a dental nurse would be an advantage but is not essential.

Why Join Mint Dental Clinic?

You will be joining an ambitious and growing private dental practice with the opportunity to build a genuine career rather than simply fill a reception position.

You will work alongside a multidisciplinary clinical team, gain exposure to a wide range of dentistry and receive support to develop your skills in:

Front of House → Patient Coordination → Treatment Coordination

We are looking for somebody who wants to become an important long-term member of the practice and grow as the clinic continues to develop.

If you are excellent with people, highly organised and want a role where you can progressively take on greater responsibility within a modern private dental practice, we would love to hear from you.