Delivery Team Lead – Networks (Flexible Location)

SITA Group; Greater London; Presencial; GBP 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flex Week

Flex Day

Flex-Location

Employee wellbeing

Professional development

Competitive benefits

Descripción de la vacante

SITA at Heathrow Airport is seeking a Team Lead to manage delivery managers and network engineers, delivering a dedicated portfolio of work packages for Heathrow’s network infrastructure. You will lead resource planning, stakeholder management and ensure outcomes meet time and quality targets.

You will operate in a global context, mentor a diverse team, handle escalations, governance and reporting, while building strong customer relationships with Heathrow and partners.

Formación

• Team Lead/Line Manager experience with delivery managers.
• Experience reviewing capacity and demand.
• Experience managing budgets for teams and works.
• Strong governance and stakeholder engagement.
• Experience in aviation or Heathrow desirable.

Responsabilidades

• Lead and manage Delivery and Engineering Teams – optimise team structure, act as escalation point and drive resolution.
• Delivery Management and Administration – promote standards and continuous improvement in delivery performance.
• Governance and Reporting – ensure robust reporting and KPI tracking across the team.
• Team Leadership, Performance and Development – set objectives, conduct reviews, coaching and development.
• Customer Relationship and Escalation Management – build relationships with Heathrow and partners; manage escalations.

Conocimientos

Delivery management

Leadership

Stakeholder management

Governance

Customer relationship

Team coaching

Descripción del empleo

SITA at Heathrow Airport is seeking a Team Lead to manage delivery managers and network engineers, delivering a dedicated portfolio of work packages for Heathrow’s network infrastructure. You will lead resource planning, stakeholder management and ensure outcomes meet time and quality targets.

You will operate in a global context, mentor a diverse team, handle escalations, governance and reporting, while building strong customer relationships with Heathrow and partners.