Minor Works Delivery Team Lead

SITA Group; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Flex Week

Flex Day

Flex-Location

Employee wellbeing

Professional development

Competitive benefits

Job summary

SITA at Heathrow Airport is seeking a Team Lead to manage delivery managers and network engineers, delivering a dedicated portfolio of work packages for Heathrow’s network infrastructure. You will lead resource planning, stakeholder management and ensure outcomes meet time and quality targets.

You will operate in a global context, mentor a diverse team, handle escalations, governance and reporting, while building strong customer relationships with Heathrow and partners.

Qualifications

• Team Lead/Line Manager experience with delivery managers.
• Experience reviewing capacity and demand.
• Experience managing budgets for teams and works.
• Strong governance and stakeholder engagement.
• Experience in aviation or Heathrow desirable.

Responsibilities

• Lead and manage Delivery and Engineering Teams – optimise team structure, act as escalation point and drive resolution.
• Delivery Management and Administration – promote standards and continuous improvement in delivery performance.
• Governance and Reporting – ensure robust reporting and KPI tracking across the team.
• Team Leadership, Performance and Development – set objectives, conduct reviews, coaching and development.
• Customer Relationship and Escalation Management – build relationships with Heathrow and partners; manage escalations.

Skills

Delivery management

Leadership

Stakeholder management

Governance

Customer relationship

Team coaching

Job description

Overview

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations are the secrets behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge technology to make their operations run like clockwork. Want to be a part of something big

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE

As Team Lead, you will manage and oversee a team of delivery managers and network engineers responsible for delivering a dedicated portfolio of work packages supporting Heathrow’s network infrastructure. Strong resource planning, leadership, and stakeholder management skills will be critical to ensure outcomes are delivered on time and to the required standard. Success in this role will require attention to detail, effective time management, strong influencing skills, and the ability to lead and motivate a diverse team within a global working environment.

The work location for this position is Heathrow Airport & it is a fixed term contract for 2 years (subject to renewal)

WHAT WILL YOU

KEY RESPONSIBILITIES

This role includes the following key responsibilities

1. Leading and Managing Delivery and Engineering Teams – Review, recommend, and maintain the optimal team structure in line with organizational needs, capacity requirements, and skills strategy. Act as the first point of escalation for team members within your portfolio, taking ownership of issues and driving them through to resolution.
2. Delivery Management and Administration – Champion the standards, processes, and practices defined by the company and the PMO. Promote within the team consistent adoption of delivery management practices and support continuous improvement in delivery performance.
3. Governance and Reporting – Ensure strong governance and robust reporting across your team and the works they deliver. Drive compliance with internal standards and frameworks, providing structured, timely, and transparent updates to stakeholders and management. Champion consistency in documentation, KPI tracking, and the use of data to support effective decision‐making.
4. Team Leadership, Performance and Development – Lead, engage, and motivate team members by setting clear, measurable objectives aligned with business and portfolio priorities. Conduct regular one-to-one meetings and performance reviews, provide timely coaching and constructive feedback, and ensure individuals have access to the skills, tools, training, and support needed to succeed. Recognise strong performance, address development or performance concerns promptly, and provide guidance through complex or challenging situations to build a capable, collaborative, and accountable team.
5. Customer Relationship and Escalation Management – Build and maintain strong relationships with Heathrow and other stakeholders, customers, and delivery partners to support effective delivery and service outcomes. Act as a key escalation point for customer and delivery issues, ensuring concerns are assessed, prioritised, and resolved in a timely and professional manner. Communicate clearly with stakeholders, manage expectations effectively, and promote a collaborative approach to issue resolution and continuous improvement.

Qualifications

WHO YOU ARE

• 3–5 years’ experience as a Team Lead or Line Manager, managing a team of at least 10 delivery managers and IT engineers.
• Proven experience leading and managing teams, whether as a team leader, supervisor, or manager.
• Strong governance, people management, and motivational capabilities.
• Effective team leadership skills and experience.
• Excellent stakeholder and customer engagement skills, particularly within complex operational environments such as airports.
• Experience in the aviation industry and/or at Heathrow Airport is highly desirable

MUST HAVE

• Experience as a Team Lead or Line Manager managing delivery managers and engineering resources.
• Experience conducting regular reviews to assess skills and capabilities and implementing development plans where required.
• Experience reviewing resource capacity and demand on a regular basis.
• Experience managing budgets for teams and works delivered by team members.
• Proven ability to build and manage effective customer relationships.

NICE TO HAVE

• Experience managing small to medium-sized networking projects.
• Exposure to Cisco networking products.
• Experience working within the aviation industry.

WHAT WE OFFER

At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe:

Flex Week: Work from home up to 2 days/week (depending on the needs of your team and your customers).

Flex Day: Shape your workday to suit your life and your plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health – a personalized, proactive platform to support diverse wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.