Delivery Station Manager

JD.COM; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

JD Logistics, a part of JD.com, seeks a Delivery Station Manager to lead operations at a busy delivery station in London. The ideal candidate will thrive in a fast-paced environment and oversee logistics processes, ensuring efficiency while managing and developing a high-performing team. Join a forward-thinking company committed to innovation and customer satisfaction.

Benefits

Opportunities for career growth and development

Make a real impact on customer experience

Qualifications

• 3+ years' experience in logistics or warehouse operations, ideally with last-mile delivery.
• Proven ability to lead and develop diverse teams in a fast-paced environment.
• Background in e-commerce or delivery service operations preferred.

Responsibilities

• Oversee day-to-day delivery operations and ensure team efficiency.
• Conduct team briefings and manage performance through effective practices.
• Monitor KPIs and implement enhancements for operational efficiency.

Skills

Leadership

Data-driven mindset

Communication skills

Coaching skills

Education

Degree in Logistics, Operations Management, or related discipline

Tools

Microsoft Office

Logistics systems

Job description

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Company: JD Logistics (a business unit of JD.com)

Job Type: Full-time

About JD Logistics

JD Logistics, part of JD.com, is a leading technology-driven supply chain and logistics services provider. We are committed to delivering excellence in service, efficiency, and customer satisfaction through our smart logistics network. Our success is driven by strong leadership, innovation, and a relentless focus on continuous improvement.

The Role

We’re seeking an experienced and hands-on Delivery Station Manager to lead operations at one of our delivery stations. This is a key leadership position responsible for managing last-mile delivery processes, driving team performance, and ensuring operational efficiency.

If you're a proactive leader with a passion for logistics and people development, this could be the role for you.

Key Responsibilities

• Oversee day-to-day delivery station operations, including planning, resource allocation, and execution of last-mile deliveries.
• Lead, motivate and manage a high-performing team through effective recruitment, training, and performance management.
• Conduct daily team briefings to align staff with targets and reinforce company values.
• Ensure adequate staffing and resource levels to meet changing operational demands.
• Promote a positive and collaborative workplace culture focused on accountability and development.
• Monitor operational KPIs and implement improvements to drive efficiency and customer satisfaction.
• Resolve service issues promptly to ensure smooth delivery operations.
• Maintain compliance with all safety, security, and quality standards.
• Work cross-functionally with transport, HR, and customer service teams to support business goals.

What We’re Looking For

• Experience in Logistics, Operations Management, Business, or related discipline.
• 3+ years’ experience in logistics or warehouse operations, ideally with last-mile delivery.
• Proven ability to lead and develop diverse teams in a fast-paced environment.
• Strong communication and coaching skills.
• Data-driven mindset with experience using KPIs to guide decisions.
• Proficient in logistics systems and Microsoft Office tools.
• Background in e-commerce, courier, or delivery service operations.
• Familiarity with delivery management platforms and routing optimisation tools.

Why Join JD Logistics?

• Be part of a rapidly growing global logistics brand.
• Work in a forward-thinking, tech-led environment.
• Opportunities for career growth and development.
• Make a real impact on the customer experience and operational performance.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Transportation, Logistics, Supply Chain and Storage and Freight and Package Transportation

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