Delivery Station Manager

JD.COM; Greater London; On-site; GBP 45,000 - 48,000; Full time

Job summary

An established industry player is seeking a proactive Delivery Station Manager to lead operations at a delivery station. This role is crucial for ensuring seamless last-mile delivery and fostering a high-performing team culture. The ideal candidate will have strong organizational skills and a proven track record in logistics management. You will be responsible for building a motivated team, driving KPIs, and enhancing customer satisfaction. Join a forward-thinking company that values operational excellence and employee engagement, and make a significant impact in the logistics sector.

Qualifications

• 3+ years of experience in logistics or warehouse operations.
• Ability to lead diverse teams in a fast-paced environment.

Responsibilities

• Oversee daily operations and team performance at delivery stations.
• Monitor key operational metrics to drive continuous improvement.

Skills

Logistics Management

Team Leadership

Communication Skills

Data Analysis

Interpersonal Skills

Mandarin Language Skills

Education

Bachelor's Degree in Logistics

Bachelor's Degree in Business Administration

Tools

Logistics Management Systems

Office Software

Job description

3 days ago Be among the first 25 applicants

Direct message the job poster from JD.COM

Human Resources Business Partner (Talent Acquisition) at Zoho Corporation

About JD Logistics

JD Logistics, a business unit of JD.com, is a leading technology-driven supply chain and logistics services provider. We are committed to excellence in service, efficiency, and customer satisfaction through our smart logistics network. Our operations rely on strong leadership, continuous improvement, and an unwavering focus on delivering exceptional experiences.

Position Overview

We are looking for a proactive and people-oriented Delivery Station Manager to oversee the daily operations and team performance at one of our delivery stations. This role is key to ensuring seamless last-mile delivery execution, employee engagement, and operational excellence. The ideal candidate will combine strong organizational skills with proven leadership capabilities to manage staff, drive KPIs, and build a positive, high-performing team culture.

Key Responsibilities

• Lead and manage the full scope of delivery station operations, including planning, resource allocation, and execution of last-mile activities.
• Build and maintain a strong, motivated, and capable team by implementing effective recruitment, selection, training, and performance management practices.
• Conduct daily briefings to align team members with operational goals and reinforce JD Logistics' culture and values.
• Ensure optimal staffing levels and station capacity to meet fluctuating demand.
• Foster a collaborative and productive working environment that emphasizes accountability, recognition, and team development.
• Monitor and report on key operational metrics to drive continuous improvement in efficiency, delivery speed, and customer satisfaction.
• Identify and resolve operational bottlenecks or service issues quickly and effectively.
• Ensure compliance with safety, security, and quality standards throughout the delivery station.
• Collaborate with cross-functional teams including transportation, HR, and customer service to achieve business targets.

Qualifications

• Bachelor’s degree in logistics, operations management, business administration, or a related field.
• 3+ years of experience in logistics or warehouse operations, preferably with a focus on last-mile delivery.
• Demonstrated success in managing diverse teams in a high-paced environment.
• Strong communication, coaching, and interpersonal skills.
• Ability to lead through influence and build a positive team culture aligned with company values.
• Results-oriented, with experience in using data and KPIs to drive decisions.
• Proficiency in logistics management systems and basic office software.
• Mandarin language skills are highly beneficial for coordination across regional teams.

Preferred Experience

• Background in e-commerce logistics or courier/delivery services.
• Familiarity with delivery management platforms and routing optimization tools.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Supply Chain, Strategy/Planning, and Training

• Industries

  Transportation, Logistics, Supply Chain and Storage, Warehousing and Storage, and Truck Transportation

Referrals increase your chances of interviewing at JD.COM by 2x

Sign in to set job alerts for “Station Manager” roles.

Bishop's Stortford, England, United Kingdom 1 week ago

London, England, United Kingdom £45,538.00-£47,456.00 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Global Customer Success Operations Manager

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 months ago

London, England, United Kingdom 2 weeks ago

Hammersmith, England, United Kingdom 3 weeks ago

Healthcare Operations Manager, United Kingdom

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 5 days ago

Sales Operations Manager, Devices and Services

London, England, United Kingdom 1 week ago

Hounslow, England, United Kingdom 1 month ago

London, England, United Kingdom 3 weeks ago

Ashford, England, United Kingdom 2 months ago

London, England, United Kingdom 3 weeks ago

Queenborough, England, United Kingdom 1 week ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 3 weeks ago

Hounslow, England, United Kingdom 1 month ago

Store Manager - BOROUGH KITCHEN London Battersea Power Station

London, England, United Kingdom 2 months ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 day ago

New Romney, England, United Kingdom 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.