Station Manager

MTR Crossrail; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Station Manager to lead a dedicated team in delivering exceptional customer service. This role requires a strong leader who thrives in a fast-paced environment and is passionate about enhancing the passenger experience. As a Station Manager, you will oversee station operations, ensuring high standards while fostering a positive team culture. If you have a knack for people management and a keen eye for detail, this opportunity offers a chance to make a significant impact in the railway industry. Join a forward-thinking company where your leadership can shine!

Qualifications

• Experience leading a team in a customer service environment.
• Strong communication skills with the ability to influence behavior.

Responsibilities

• Accountable for all aspects of station operations.
• Manage and develop front line staff by leading by example.

Skills

Team Leadership

Customer Service

Communication Skills

Attention to Detail

Job description

Do you have an engaging personality and have strong experience of leading a team within the railway industry?

Are you looking to make your next career move or step up?

MTR Elizabeth line are looking for a Station Manager who will strive for perfection, has a passion for people, and a strong sense of pride in delivering an outstanding level of customer service.

As a MTR Elizabeth line Station Manager, you are fully accountable for every aspect of the station operation, alongside managing and developing our front line staff by leading by example. Station Managers will deliver a high-profile management style, with significant parts of the day being spent on the station, monitoring standards, talking to customers and building relationships.

To be considered for the role, you will need to show a demonstrable mix of the following:

• Experience of leading a team in a customer service environment

• Attention to detail and good communication skills, both written and verbal, with the ability to influence the behaviour of front-line employees

• Experience in people management preferable, but candidate must demonstrate an aptitude for people management as a minimum

If this sounds like you, Apply today!