Delivery Partner Success Manager

Amazon; Harlow; On-site; GBP 70,000 - 100,000; Full time

Job summary

Amazon UK Services Ltd. is hiring a Delivery Partner Manager to act as advisor and operating partner to Delivery Service Partners (DSPs) across the AMZL network. The role focuses on enabling growth, managing partnerships, and driving safe, compliant, high-performing DSPs across multiple sites with significant travel.

You will partner with OTR, PAR, VAS, Legal, and other internal teams to remove obstacles, improve efficiencies, and deliver measurable results in a dynamic last‑mile environment.

Qualifications

• Experience building strategic relationships with stakeholders across teams and functions.
• Bachelor’s degree or Master’s degree in a related field (business, data science, public administration, finance, engineering, HR).
• Experience in program management, logistics, operations, supply chain, transportation, or equivalent.
• Experience managing third party vendors or working with contingent workforce in peak-season environments.
• Strong English-language communication skills, written and verbal.
• Experience in account management or managing customer relationships.

Responsibilities

• Safety: Partner with OTR Safety and OTR Regional Managers to ensure business safety compliance.
• Performance: Guide owners as they scale their business and manage operational issues to ramp-up for peak periods.
• Performance: Onboard new program participants and prepare for launches (net new launches).
• Performance: Coach and upskill teams and utilise AMZL tools.
• Performance: Identify opportunities to improve customer metrics.
• Performance: Ensure Last Mile processes are consistently applied within Delivery Stations.
• Performance: Coach owners to run compliant, safe, high-performing companies (SLS metric deep dive).
• Experience: Identify workflow inefficiencies and implement network-level improvements.
• Experience: Develop relationships between Amazon and DSP partners.
• Experience: Align communication with DSP owners following collaboration with OTR partners.
• Be the voice of the DSP within AMZL and represent them in business decisions.
• Experience: Improve driver standards to protect brand image.
• Capacity Management: Work with DSPs to deliver ramp plans and meet peak volume demands.

Skills

Stakeholder management

Strategic relationships

Program management

Logistics

Vendor management

Contingent workforce management

English communication

Account management

Education

Bachelor’s/Master’s degree

Tools

Oracle BI

Salesforce

Tableau

Job description

Amazon UK Services Ltd. is hiring a Delivery Partner Manager to act as advisor and operating partner to Delivery Service Partners (DSPs) across the AMZL network. The role focuses on enabling growth, managing partnerships, and driving safe, compliant, high-performing DSPs across multiple sites with significant travel.

You will partner with OTR, PAR, VAS, Legal, and other internal teams to remove obstacles, improve efficiencies, and deliver measurable results in a dynamic last‑mile environment.