Delivery Operations Manager – Lead a High-Impact Team

Royal Mail; Chichester; On-site; GBP 46,000 - 50,000; Full time

Benefits offered by this job

10% bonus

25 days leave

Pension scheme

Parental leave

Dental insurance

Health assessment

Benefits portal

Job summary

Royal Mail in Chichester is seeking a Customer Operations Manager to lead the Delivery team with 41 hours per week, Monday to Saturday. You’ll be accountable for mornings through afternoons and ensure smooth deliveries while coaching frontline colleagues to provide excellent service at the doorstep.

You’ll work to staff effectively, plan resources, and collaborate with Trade Union to raise performance. Delivering every item accurately and on time is central to maintaining customer trust as Royal

Responsibilities

• Full accountability for the Delivery team, manage morning to afternoon, ensure smooth running of deliveries.
• Lead and inspire front-line colleagues to work efficiently and provide excellent service at the doorstep.
• Create a positive, inclusive work environment and live the company values.
• Work with people management, resource planning and project activity; partner with Trade Union to raise performance.
• Delivering every item accurately and on time is crucial to customer trust.

Job description

Royal Mail in Chichester is seeking a Customer Operations Manager to lead the Delivery team with 41 hours per week, Monday to Saturday. You’ll be accountable for mornings through afternoons and ensure smooth deliveries while coaching frontline colleagues to provide excellent service at the doorstep.

You’ll work to staff effectively, plan resources, and collaborate with Trade Union to raise performance. Delivering every item accurately and on time is central to maintaining customer trust as Royal