Delivery Operations Leader — Customer Experience

Royal Mail; Greater London; On-site; GBP 42,000 - 45,000; Full time

Benefits offered by this job

10% on target bonus

Generous holiday allowance

Flexible working options

Pension scheme

Parental leave

Sick pay

Dental insurance

Health assessment

Job summary

Royal Mail in London is seeking a Customer Operations Support Manager to cover the South East 1 OPL area, with base at Southwark Delivery Office. You will oversee the Delivery operation and lead a frontline team to deliver excellent service at the doorstep.

The role requires flexible leadership, resilience and the ability to keep operations running when permanent managers are unavailable, building trust with customers and driving performance.

Qualifications

• Leadership experience in delivery/customer operations preferred.
• Customer-focused, results-driven, with strong team management skills.

Responsibilities

• Oversee the Delivery operation and ensure smooth running of the delivery team.
• Lead and inspire front-line colleagues to provide excellent doorstep service.
• Maintain resilience and continuity when permanent managers are unavailable and build trust with customers.

Job description

Royal Mail in London is seeking a Customer Operations Support Manager to cover the South East 1 OPL area, with base at Southwark Delivery Office. You will oversee the Delivery operation and lead a frontline team to deliver excellent service at the doorstep.

The role requires flexible leadership, resilience and the ability to keep operations running when permanent managers are unavailable, building trust with customers and driving performance.