SE Delivery Ops Lead | Customer Experience

Royal Mail Group; Greater London; On-site; GBP 42,000 - 45,000; Full time

Benefits offered by this job

10% bonus

Holiday allowance

Flexible working options

Pension scheme

Parental leave

Family-friendly support

Sick pay

Dental insurance

Health assessment every 2 years

MyBundle+ offers

24/7 support

Career opportunities

Brand pride

Job summary

Royal Mail Group in London is recruiting a Customer Operations Support Manager for the South East 1 OPL Area. You will oversee the delivery operation and lead a frontline team to deliver excellent doorstep service.

Based at Southwark Delivery Office, you’ll drive resilience when managers are away, foster trust with customers and shape service outcomes. The role offers a starting salary of £42,446 to £44,740 plus a 10% bonus, 25 days' leave and a strong pension.

Responsibilities

• Oversee the Delivery operation and ensure the smooth running of the delivery team.
• Lead and inspire a team of front-line colleagues to work efficiently and provide excellent doorstep service.
• Build trust with customers and ensure resilience when managers are unavailable.

Job description

Royal Mail Group in London is recruiting a Customer Operations Support Manager for the South East 1 OPL Area. You will oversee the delivery operation and lead a frontline team to deliver excellent doorstep service.

Based at Southwark Delivery Office, you’ll drive resilience when managers are away, foster trust with customers and shape service outcomes. The role offers a starting salary of £42,446 to £44,740 plus a 10% bonus, 25 days' leave and a strong pension.