Delivery Operations Lead — 10% Bonus & Flexible Hours

Royal Mail Group; Chichester; On-site; GBP 46,000 - 50,000; Full time

Benefits offered by this job

10% on-target bonus

25 days annual leave

Pension scheme

Flexible working options

Job summary

Royal Mail Group in Chichester is seeking a Customer Operations Manager to lead the Delivery team. You will ensure smooth deliveries, coach staff and work closely with Trade Unions to improve performance.

A 41-hour week from Monday to Saturday with a rolling day off is provided, along with a competitive salary and benefits. The role requires strong leadership, customer focus and the ability to manage resources and projects to deliver on-time service.

Responsibilities

• Full accountability for the Delivery team, lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep.
• Coach your team to drive performance improvement and partner with Trade Union to raise the bar.
• Deliver items accurately and on time, contributing to customer trust in Royal Mail.

Job description

Royal Mail Group in Chichester is seeking a Customer Operations Manager to lead the Delivery team. You will ensure smooth deliveries, coach staff and work closely with Trade Unions to improve performance.

A 41-hour week from Monday to Saturday with a rolling day off is provided, along with a competitive salary and benefits. The role requires strong leadership, customer focus and the ability to manage resources and projects to deliver on-time service.