Delivery Operations Lead — Team Coach & Service Excellence

Booker Group; Sunderland; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Booker discount card

Tesco discount

Tesco Mobile deals

Health & wellbeing program

Pension scheme

Life Assurance

Job summary

Booker Group is recruiting a Transport Supervisor to oversee a busy delivery operation. You will lead drivers and pickers, motivate the team to hit daily targets, and uphold high customer satisfaction with strong communication and service skills.

You will help manage vehicle compliance, safety, and adherence to company procedures while supporting the delivery manager to plan and coordinate tasks efficiently.

Qualifications

• Experience supervising a small to medium sized team in warehouse or transport.
• Experience working in a customer focused environment.
• Management CPC would be advantageous.

Responsibilities

• Ensure the Delivered Department is compliant with Company policy and procedures.
• Ensure important management information is communicated to relevant team members.
• Supervise and maintain a safe working environment for all colleagues and customers, reporting Health & Safety concerns.

Skills

Team supervision

Customer service

Health & safety

Communication

Job description

Booker Group is recruiting a Transport Supervisor to oversee a busy delivery operation. You will lead drivers and pickers, motivate the team to hit daily targets, and uphold high customer satisfaction with strong communication and service skills.

You will help manage vehicle compliance, safety, and adherence to company procedures while supporting the delivery manager to plan and coordinate tasks efficiently.