Delivery Operations Lead

Booker; Stoke-on-Trent; Presencial; GBP 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Booker colleague card 10% off

Tesco colleague discounts up to 15%

20% off F&F purchases

Discounted Tesco Mobile deals

Health and wellbeing support

Pension scheme

Descripción de la vacante

Booker is seeking a Transport Supervisor for a busy delivery operation, overseeing drivers and pickers and driving daily targets while maintaining customer satisfaction. Excellent telephone and customer service skills are essential. The role emphasizes compliance, safety, and brand standards across the Delivered Department.

The successful candidate will coordinate tasks, ensure vehicle roadworthiness, and support the delivery manager to optimise performance in a fast-paced environment.

Formación

• Experience of supervising a small to medium sized team in warehouse or transport.
• Experience of working in a customer focused environment.
• Management CPC would be advantageous

Responsabilidades

• Ensure the Delivered Department is compliant with Company policy and procedures, taking a consistent approach with all team members.
• Ensure important management information is communicated out to all relevant team members
• Supervise and maintain a safe working environment for all colleagues and customers, reporting any Health & Safety concerns to the Store Management team.
• Passionately promote and drive brand image through knowledge of product, excellent customer service and by ensuring that company guidelines are followed at all times.
• Support the delivery manager in ensuring all vehicles are roadworthy and legally compliant
• Supervise, plan and co‑ordinate to ensure all tasks are completed in an effective and timely manner

Conocimientos

Team supervision

Customer service

Logistics coordination

Educación

Management CPC

Descripción del empleo

Booker is seeking a Transport Supervisor for a busy delivery operation, overseeing drivers and pickers and driving daily targets while maintaining customer satisfaction. Excellent telephone and customer service skills are essential. The role emphasizes compliance, safety, and brand standards across the Delivered Department.

The successful candidate will coordinate tasks, ensure vehicle roadworthiness, and support the delivery manager to optimise performance in a fast-paced environment.