Delivery Operations Supervisor: Lead Customer-Focused Team

Booker; Sunderland; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Booker colleague card 10% off

Tesco discount 10–15%

Tesco Mobile 10% off

Insurance discounts

Eye test discount

Health checks

RAC discounts

Deals & discounts site

Save As You Earn plan

Pension

Life assurance

EAP & Virtual GP

Holiday package

Job summary

Booker in Sunderland is seeking a Transport Supervisor to oversee daily delivery operations, lead drivers and pickers, and drive on-time performance while maintaining safety and quality service.

You will ensure policy compliance, communicate key metrics to the team, promote brand standards, ensure vehicles are roadworthy, and coordinate tasks to meet targets. Experience supervising teams and a customer-focused approach are essential; CPC management would be advantageous.

Qualifications

• Experience supervising a small to medium sized team.
• Experience in a customer focused environment.
• Management CPC would be advantageous.

Responsibilities

• Ensure the Delivered Department is compliant with Company policy and procedures, taking a consistent approach with all team members.
• Ensure important management information is communicated out to all relevant team members
• Supervise and maintain a safe working environment for all colleagues and customers, reporting any Health & Safety concerns to the Store Management team.
• Passionately promote and drive brand image through knowledge of product, excellent customer service and by ensuring that company guidelines are followed at all times.
• Support the delivery manager in ensuring all vehicles are roadworthy and legally compliant
• Supervise, plan and co-ordinate to ensure all tasks are completed in an effective and timely manner

Skills

Supervising a team

Customer service

Job description

Booker in Sunderland is seeking a Transport Supervisor to oversee daily delivery operations, lead drivers and pickers, and drive on-time performance while maintaining safety and quality service.

You will ensure policy compliance, communicate key metrics to the team, promote brand standards, ensure vehicles are roadworthy, and coordinate tasks to meet targets. Experience supervising teams and a customer-focused approach are essential; CPC management would be advantageous.