Delivery Manager - UK IT & Managed Services (Onsite/Offshore)

Blackapple Solutions LLC; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Blackapple Solutions Ltd in London seeks a Delivery Manager to lead managed services delivery, covering AMS or IM streams for clients, and to ensure SLA performance. You will manage multiple service lines in a matrix organization and drive service excellence for a global client base.

The role requires strong communication skills, deep knowledge of onsite/offshore delivery models, and prior experience with Managed Services contracts. Travel to India may be required up to 10–15% of the time.

Qualifications

• Experience in either AMS or IM delivery domains.
• Managed Services contracts with defined SLAs and risk/reward clauses (SDM/SDH).
• Knowledge of service delivery dashboards and tools.
• At least 3 years of work experience in the UK.

Skills

AMS/IM expertise

Delivery management

Service delivery tools

UK work experience

Onsite/Offshore delivery

Tools

Service Delivery tools

Dashboards

Job description

Blackapple Solutions Ltd in London seeks a Delivery Manager to lead managed services delivery, covering AMS or IM streams for clients, and to ensure SLA performance. You will manage multiple service lines in a matrix organization and drive service excellence for a global client base.

The role requires strong communication skills, deep knowledge of onsite/offshore delivery models, and prior experience with Managed Services contracts. Travel to India may be required up to 10–15% of the time.