Delivery Manager

Blackapple Solutions LLC; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Blackapple Solutions Ltd in London seeks a Delivery Manager to lead managed services delivery, covering AMS or IM streams for clients, and to ensure SLA performance. You will manage multiple service lines in a matrix organization and drive service excellence for a global client base.

The role requires strong communication skills, deep knowledge of onsite/offshore delivery models, and prior experience with Managed Services contracts. Travel to India may be required up to 10–15% of the time.

Qualifications

• Experience in either AMS or IM delivery domains.
• Managed Services contracts with defined SLAs and risk/reward clauses (SDM/SDH).
• Knowledge of service delivery dashboards and tools.
• At least 3 years of work experience in the UK.

Skills

AMS/IM expertise

Delivery management

Service delivery tools

UK work experience

Onsite/Offshore delivery

Tools

Service Delivery tools

Dashboards

Job description

Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class technology consulting and services across the globe. BSL offers its services in Information Technology, Enterprise Resource Planning (ERP) and Engineering consulting, with the mission of becoming internationally renowned Systems Integration Company.

Job Description

Role : Delivery Manager

Location : London, England

Job type : Permanent

Client : NIIT Technologies

• Functional expertise in either Application Management Services (AMS) or Infrastructure Management (IM).
• Must have successfully handled a Managed Services contract with defined SLAs and risk/reward clauses, as SDM or SDH.
• Knowledge of Service Delivery tools and dashboards for a single or multiple service lines.
• At least 3 years of work experience in the UK geography.
• In depth understanding of the Onsite/Offshore delivery model.
• Good spoken and written communication skills.
• Prior experience of managing multiple service lines for the same customer (Applications and Infrastructure Services, or Applications and Business processes).
• Transition experience as a Transition Manager or Service Delivery Manager or Service Delivery Head.
• Ability to work in a matrix-ed organization structure (across the boundaries of organizational units).
• If not personal experience, at least the knowledge of basic TUPE regulations.
• At least one work stint for a General Insurer or Life & Pensions provider (can compromise on this for exceptional candidates).
• Willing to travel to India as per work needs, could be up to 10 to 15% of the time, though likely to be lower.

Desirable

• Experience or ability to handle sub contracted service providers on a main contract.
• Understanding of Regulatory and Compliance requirements in the UK General Insurance or Lloyds Insurance market.
• Hands on TUPE experience.
• Ability to optimize service delivery across Applications and Infrastructure services.
• Anticipated work experience is 14 to 18 years, but flexible on this account.

All your information will be kept confidential according to EEO guidelines.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply.