Delivery Manager: Public Services Product Lead

Manchester Digital; Manchester; On-site; GBP 55,000 - 75,000; Full time

Job summary

The Government Commercial Agency (GCA) is seeking a Delivery Manager to lead day-to-day operations of a cross-functional digital team delivering grant and contract services for the UK Public sector. You will partner with Product Managers, designers and engineers to ensure value and outcomes.

You will remove impediments, optimise flow, and champion lean practices while embodying user-centric, evidence-based decision making.

Qualifications

• Strong Delivery Mindset: focus on solving user problems and measurable outcomes.
• User Research & Advocacy: experience with user research and translating insights into product improvements.
• Hands-On Problem Solving: proactive, curious approach to product management with design/engineering collaboration.
• Prioritisation & Delivery Focus: backlog management and clear priority calls to maintain momentum.
• Stakeholder & Supplier Collaboration: strong communication with partners and multidisciplinary teams.
• Experience with AI to improve delivery practices: familiarity with using AI tools in delivery.
• Experience with GDS Standards: familiarity with Government Digital Services (GDS) design, security and accessibility principles.

Responsibilities

• Play a hands-on role in driving the day-to-day delivery of a cross-functional digital product team.
• Help to solve problems by identifying obstacles and helping the team to overcome them.
• Take ownership of defining problems, designing solutions, and prioritising team backlogs to ensure delivery against Key Results and Outcomes.
• Focus the team on what is most important to the delivery of products and services.
• Dissect complex policy and operational problems, explore creative solutions, and test hypotheses.

Skills

Delivery mindset

User research

Problem solving

Prioritisation

Stakeholder collaboration

Tools

AI tools

Job description

The Government Commercial Agency (GCA) is seeking a Delivery Manager to lead day-to-day operations of a cross-functional digital team delivering grant and contract services for the UK Public sector. You will partner with Product Managers, designers and engineers to ensure value and outcomes.

You will remove impediments, optimise flow, and champion lean practices while embodying user-centric, evidence-based decision making.