Delivery Manager

HM Revenue & Customs; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A governmental department in England is seeking a Delivery Manager to oversee delivery across complex platform and product service teams. This role involves ensuring consistent value delivery and technical sustainability while facilitating collaboration with various stakeholders. Candidates should possess strong Agile experience, excellent communication skills, and a track record in managing complex projects. This position is a contract role at the mid-senior level, offering the opportunity to influence strategic decision-making within a large-scale organization.

Qualifications

• Strong knowledge of cost management and governance frameworks.
• Experience in IT end-to-end change lifecycle.
• Proven track record of managing complex, technical change projects.

Responsibilities

• Oversee delivery on complex platform/product service teams.
• Build and maintain motivated, high-performing teams.
• Manage dependencies, risks, issues, and obstacles.
• Produce and manage end-to-end IT delivery plans.
• Facilitate the capture and analysis of delivery metrics.

Skills

Agile methodologies

Stakeholder management

Collaboration

Communication skills

Risk management

Project management tools

Supplier management

Education

Recognised Agile Delivery Management qualifications

Tools

Industry-standard project management tools

Job description

Join to apply for the Delivery Manager role at HM Revenue & Customs

As a Delivery Manager, you will oversee delivery across complex platform and product service teams, ensuring consistent value delivery, technical sustainability, and continuous improvement. You will support the delivery of a backlog of work associated with one or more complex products, typically through one or two teams. This pivotal role requires close collaboration with platform, product, engineering, and business stakeholders.

Key Responsibilities

• Oversee delivery on complex platform/product service teams, ensuring regular and sustainable value delivery.
• Build and maintain motivated, high‑performing teams with product and engineering peers, fostering an environment of iterative planning and continuous improvement.
• Coach teams and those who influence them, applying agile and lean tools and techniques to facilitate learning and growth.
• Proactively manage dependencies, risks, issues, and obstacles, ensuring the best value is achieved within constraints.
• Protect teams, enabling effective collaboration, communication, and focus on priorities.
• Facilitate the capture and analysis of delivery metrics, providing insights to teams and stakeholders to demonstrate progress and drive improvement.
• Work closely with Product Managers to align teams with user needs and the problem space, ensuring stakeholder alignment.
• Collaborate with engineering and product counterparts, sharing responsibility for managing and developing team members and supporting their career progression.
• Engage with the delivery community, helping to define good practice and contributing to ongoing improvements in ways of working.
• Support the smooth running of teams with activities such as Quarterly Alignment and other operational rhythms.
• Produce and manage end‑to‑end IT delivery plans and status reports.
• Raise, monitor, and challenge commercials/costs across all delivery teams and partners; forecast and track project expenditure.
• Build and maintain effective relationships with stakeholders at all levels, ensuring successful business outcomes.
• Apply experience in both Agile and Waterfall methodologies as appropriate.
• Support escalation management, guidance, and performance management within the IT Delivery team.
• Manage supplier relationships, focusing on quality outcomes and value for investment.
• Interpret and communicate change, making it clear for teams and stakeholders what needs to be delivered, by whom, why, and when.
• Demonstrable experience delivering large, complex, technical or IT‑enabled change projects/programmes within large‑scale organisational change environments.
• Experience working as part of major, complex project teams.
• Excellent communication, collaboration, and stakeholder management skills.
• Strong knowledge of risk, cost management, and governance frameworks.
• Proficiency with industry‑standard project management tools and methodologies.
• Ability to build and maintain positive relationships across large, complex organisations.
• Supplier management experience, with a focus on quality and value.
• Ability to interpret and communicate change effectively.
• Knowledge of project management tools and methodologies.
• Experience in IT end‑to‑end change lifecycle.
• Evidence of influencing strategic decision‑making and understanding the strategic consequences of IT decisions.
• Recognised Agile Delivery Management qualifications.

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Project Management

Industries

Government Relations Services