Delivery Manager

MCS Group | Your Specialist Recruitment Consultancy; Belfast City District; On-site; GBP 52,000 - 60,000; Full time

Benefits offered by this job

Private medical insurance

33 days annual leave

Free on-site parking

Job summary

MCS Group | Your Specialist Recruitment Consultancy in Belfast seeks a Technical Delivery Manager to own the operational side of a key global client account. You will coordinate delivery across multiple functions and ensure seamless service delivery.

You will lead 8 team leads, drive priority setting, and act as the operational link to senior management. A proactive, data-driven approach is essential for success in this role.

Qualifications

• Experience in Account Management, Client Delivery, Operations, Service Delivery or a similar role.
• Strong leadership and people-management skills.
• Previous experience managing or supporting multiple teams.
• Strong customer service and client delivery experience.
• Excellent communication and stakeholder-management skills. Experience working with data, reporting and performance metrics.
• The ability to digest complex information and present it clearly.
• Confidence dealing with different personalities and strong stakeholders.
• A highly organised and proactive approach.
• Experience working with global teams would be advantageous.

Responsibilities

• Manage and support 8 team leads across different business functions.
• Hold regular 1-to-1s with each team lead.
• Build understanding of each team's contribution to the client.
• Help manage competing priorities and resolve operational issues.
• Act as the key operational point of contact for senior management.
• Produce weekly delivery progress reports.
• Prepare monthly compliance and financial reports.
• Analyse data and present concise information to stakeholders.
• Communicate with senior stakeholders regularly.
• Support teams in adapting to changing client requirements.

Skills

Leadership

Stakeholder management

Data analysis

Reporting

Job description

Are you an experienced Account Manager, Client Delivery Manager or Operations Lead who enjoys leading teams, managing stakeholders and bringing structure to complex client accounts?

We're working with a growing Belfast-based management services business that partners with large global organisations, providing specialist support across project management, data, security, finance, compliance and operational delivery.

They're now looking for a Technical Delivery Manager to take ownership of the operational side of one of their key global client accounts.

The Role

Technical Delivery Manager

Belfast | £55,000 + benefits | Permanent | Office-based

Are you an experienced Account Manager, Client Delivery Manager or Operations Lead who enjoys leading teams, managing stakeholders and bringing structure to complex client accounts?

We're working with a growing Belfast-based management services business that partners with large global organisations, providing specialist support across project management, data, security, finance, compliance and operational delivery.

They're now looking for a Technical Delivery Manager to take ownership of the operational side of one of their key global client accounts.

The Role

This is a slightly different type of Account Manager position.

Rather than being solely focused on direct client management, your role will be centred around supporting and managing 8 team leads across a range of different functions.

You’ll become the key operational link between the team leads and senior management, making sure priorities are clear, issues are dealt with and the account continues to run smoothly.

You’ll work closely with the team leads to understand their priorities, monitor delivery and ensure the wider account is operating effectively.

What You'll Be Doing

• Manage and support 8 team leads across different business functions.
• Hold regular 1-to-1s with each team lead.
• Build a strong understanding of what each team does and how they deliver for the client.
• Help manage competing priorities and resolve operational issues.
• Act as the key operational point of contact for senior management.
• Produce weekly reporting on delivery and progress.
• Prepare monthly compliance and financial reports.
• Analyse data and turn it into clear, concise and presentable information.
• Communicate regularly with senior stakeholders.
• Support the teams in managing changing client requirements.
• Become involved in regular client calls as you develop into the role.
• Take ownership of the account and ensure effective communication across all areas of delivery.

About You

We’re looking for someone who can confidently lead, organise and manage people, while also being comfortable working with data and reporting.

You don’t need to be a developer or highly technical. However, you should be confident understanding data, identifying what is important and presenting information clearly to different stakeholders.

You’ll ideally have:

• Experience in Account Management, Client Delivery, Operations, Service Delivery or a similar role.
• Strong leadership and people-management skills.
• Previous experience managing or supporting multiple teams.
• Strong customer service and client delivery experience.
Excellent communication and stakeholder-management skills.Experience working with data, reporting and performance metrics.
• The ability to digest complex information and present it clearly.
• Confidence dealing with different personalities and strong stakeholders.
• A highly organised and proactive approach.
• Experience working with global teams would be advantageous.

What Does Success Look Like?

The successful person will become the go-to operational lead for the account.

You’ll build strong relationships with the 8 team leads, understand what is happening across each area and ensure that priorities, reporting and communication are managed effectively.

Ultimately, you’ll reach a point where senior management can trust you to run the account operationally without needing to be involved in every day-to-day decision.

What's On Offer?

• £55,000 salary, with flexibility for the right person.
• 33 days’ annual leave including bank holidays.
• Private medical insurance from day one.
• Pre-existing conditions covered.
• Option to add family members to the medical scheme.
• Free on-site parking.
• Belfast-based office.
• Monday-Friday, office-based position.

If you’re looking for a role where you can take genuine ownership of a high-profile client account, lead a strong group of team leads and have a real impact on how the operation runs, we’d love to hear from you.