Delivery Lead, Remote – Customer Success

Cytora; South Shields; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary + OTE

Flexible working options

Development budget & conference access

Annual company retreats

People-first culture

Job summary

Cytora, now an Applied Systems company, is seeking a Delivery Manager to join the Customer Success team in London or remote. You’ll use your project management skills to lead deployments, governance, and benefit realization, coordinating internal and external resources to ensure successful initial implementations.

You’ll drive agile delivery, manage stakeholders, and foster collaboration across technical and non-technical teams while aligning with product vision.

Qualifications

• Proven experience in Agile project management.
• Excellent problem-solving and critical-thinking skills.
• Track record of managing multiple projects concurrently.
• Effective collaboration with stakeholders at all levels.

Responsibilities

• Ensure your team follows our internal delivery best practices.
• Communicate across technical and non-technical boundaries.
• Optimize team flow and build agile capabilities within the team.
• Lead continual planning, extending beyond product delivery to post-launch support and benefits realization.
• Manage a Business Analyst and a Customer Engineer.
• Build close relationships with internal and external stakeholders and ensure continuous engagement.

Skills

Agile project management

Stakeholder management

Cross-functional collaboration

AI/Data Science products awareness

Job description

Cytora, now an Applied Systems company, is seeking a Delivery Manager to join the Customer Success team in London or remote. You’ll use your project management skills to lead deployments, governance, and benefit realization, coordinating internal and external resources to ensure successful initial implementations.

You’ll drive agile delivery, manage stakeholders, and foster collaboration across technical and non-technical teams while aligning with product vision.