Delivery Lead

DXC Technology; United Kingdom; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Delivery Lead to oversee client relationships and ensure the successful delivery of insurance software solutions. This role involves managing key accounts, driving customer satisfaction, and leading digital transformation initiatives. The ideal candidate will have extensive experience in IT service delivery and risk management, as well as a strong understanding of the insurance sector. Join a dynamic team and contribute to innovative projects that shape the future of the insurance market in a collaborative environment.

Benefits

Competitive Compensation

DXC Select Benefits Package

Perks at Work

DXC Incentives

Qualifications

• Extensive experience in IT service delivery and account management.
• Strong financial management and contract governance skills.

Responsibilities

• Drive customer satisfaction and retention through effective account management.
• Oversee end-to-end delivery of insurance software solutions.

Skills

IT Service Delivery

Risk Management

Account Leadership

Policy Administration

Claims Management

Financial Management

Stakeholder Management

Vendor Management

Education

Professional Certifications (PMP, ITIL, SAFe Agile)

Tools

DXC Insurance Software Suite

AWS

Azure

Job description

DXC’s Insurance Software and BPS business provides a range of software and services to the global insurance market including life, wealth, health, commercial and speciality, property and casualty, and reinsurance. DXC is also a key partner of the London Market, providing digital transformation and outsourcing services.

DXC’s insurance business has 13,000 domain experts serving 2,000 insurance customers operating in over 100 countries worldwide.

Purpose:

Responsible for fulfilling the contractual commitments with the customer and guaranteeing satisfaction for the delivery outcomes for an account or Multiple accounts.

Accountable for driving aggressive performance management for the account against delivery costs.

Results:

• High customer satisfaction (CSAT/NPS) scores - Maintain a CSAT score of 90% or higher.
• Strong executive relationships through strategic reviews and value-driven discussions.
• Meet Account Rev / AOP target (% & $) - Accurate forecasting (costs) within +/-5% variation of the committed account forecast
• On-time and within-budget project delivery.
• Achievement of SLA & KPI targets - Maintain 100% compliance with all SLA
• Revenue growth - Identify and execute new service opportunities with existing clients.
• 100% compliance with contractual obligations and timely invoicing with zero disputes.
• Meet cost savings target
• Improve Labor Pyramid Index (LPI)

Main Responsibilities:

Client Relationship & Account Management:

• Serve as the primary delivery leader and point of contact for key insurance software accounts.
• Develop and maintain strong client relationships, ensuring alignment with business needs and strategic goals.
• Conduct monthly or quarterly governance meetings with key client stakeholders to review performance, risks, and strategic alignment.
• Drive customer satisfaction and retention, addressing concerns proactively.
• Collaborate with sales and account teams to identify upsell and cross-sell opportunities.

Service Delivery & Execution:

• Oversee the end-to-end delivery of DXC’s insurance software solutions for Commercial Specialty, Broking, Reinsurance and Life& Wealth Insurance business.
• Manage software implementations, upgrades, and ongoing support services.
• Ensure effective resource demand forecasting, planning and allocation for project success.
• Drive continuous improvement and operational excellence in service delivery.
• Ensure 100% SLA adherence across availability, response times, and service quality metrics.
• Manage the P&L of the allocated account(s), ensuring profitability and cost control.
• Drive revenue growth by identifying upselling and cross-selling opportunities for additional DXC services and solutions.
• Ensure accurate billing, invoicing, and financial forecasting in line with the client contract.
• Maintain compliance with service agreements, risk management policies, and financial governance frameworks

Business Growth & Digital Transformation Initiatives:

• Partner with DXC’s sales and product teams to identify new business opportunities.
• Drive client digital transformation by promoting cloud adoption, AI-driven underwriting, and next-gen policy administration solutions.
• Act as a trusted advisor, guiding clients on emerging insurance technology trends and best practices.
• Develop and implement a proactive risk management framework to identify, assess, and mitigate risks before they impact service delivery.
• Maintain an up-to-date risk register and provide risk reports to executive leadership and governance committees.
• Reduce service disruptions and major incidents by implementing root cause analysis (RCA) and continuous improvement plans.

Skills:

Required:

• Extensive experience in IT service delivery, risk management, or account leadership in insurance software or financial services.
• Experience with core insurance solutions such as policy administration, claims management, underwriting, and wealth management.
• Experience in financial management, contract governance, and P&L ownership.
• Proficiency in vendor and third-party management,
• Strong stakeholder management, negotiation, and executive communication skills.

Preferred:

• Professional certifications such as PMP, ITIL, SAFe Agile,
• Experience working with DXC Insurance Software Suite or other core insurance platforms
• Exposure to the London Market Insurance (Lloyd’s, London Market Modernization, PPL, Blueprint Two, etc.)
• Prior experience in a consulting or managed services environment.
• Expertise in cloud computing, AWS/Azure

What we can do for you:

• Competitive compensation
• DXC Select – (benefits package)
• Perks at Work
• DXC incentives

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Business Development, and Consulting

• Industries

  IT Services and IT Consulting, Insurance, and Insurance Agencies and Brokerages

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