Delivery Director

Paragon Skills; City of Westminster; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading educational provider in the UK is seeking a Delivery Director to oversee the learner journey for dental apprenticeship programs. You will lead operational excellence, drive performance, and ensure compliance while collaborating with senior leaders. The ideal candidate will have extensive experience in strategic leadership, strong communication skills, and a proven ability to drive results. This role offers a supportive work environment, remote working options, and ample development opportunities.

Benefits

20 days annual leave (plus bank holidays)

3 days off for Christmas closure

Birthday day off

CPD and internal development opportunities

Supportive work environment

Qualifications

• Extensive experience providing strategic and operational leadership within a remote or multi-site environment.
• Proven track record of driving high performance and meeting KPIs.
• Strong understanding of apprenticeships and regulatory frameworks.

Responsibilities

• Provide outstanding leadership across all operational areas to ensure quality and compliance.
• Drive continuous improvement and innovation in operational processes.
• Monitor operational data and present insights to the board.

Skills

Strategic leadership

Performance management

Communication skills

Budget management

Solutions-focused

Education

Leadership & Management qualification or equivalent experience

Tools

PowerBI

Job description

As Delivery Director, you will own the entire learner journey across our portfolio of dental apprenticeship programmes-from first enrolment through to successful, timely completion. This is an exciting opportunity to influence Tempdent's strategic direction, champion innovation, and shape a culture of high performance across our Operations, Funding & Compliance, Functional Skills and Additional Learning Support teams. You will inspire and empower colleagues, collaborate with senior leaders across the Knovia Group, and ensure that Tempdent remains a trusted, compliant, high-quality provider recognised for excellence. In this role you will:

• Provide outstanding leadership across all operational areas, ensuring excellence in delivery, compliance, quality and learner outcomes
• Drive continuous improvement, leading innovation in delivery models and operational processes
• Contribute to SLT strategic planning and represent Tempdent with external partners including Ofsted, ESFA and awarding organisations
• Own all operational KPIs, ensuring teams meet targets, uphold Tempdent values and deliver a best-in-class learner experience
• Lead performance management through coaching, mentoring and impactful 1:1s and appraisals
• Monitor operational data (e.g., learner occupancy, forecasting, QAR) and present insights to the board using systems such as PowerBI
• Ensure divisional budgets, staffing and processes support growth and improvement in QAR and EBITDA
• Champion safeguarding, quality standards and compliance across all activity
• Foster collaboration with the Knovia Shared Services People Team to support recruitment, development and colleague engagement, 20 days annual leave (increasing with length of service plus bank holidays)
• 3 days off for Christmas closure
• Birthday day off, as a gift from us to you following 1 year service
• CPD and internal development opportunities
• Remote working
• Supportive and collaborative work environment.
• Contribution to the development of the future dental workforce.

We are a Disability Confident Employer and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us in your application that you have a disability, you will be guaranteed an interview for that role. To promote and maintain an inclusive working environment, as part of your application process we will ask you to share data on certain characteristics. These answers will not form part of the selection and recruitment process and will not be shared with anyone outside of the People Team.

• Extensive experience providing strategic and operational leadership within a remote or multi-site environment
• Proven track record of driving high performance, meeting KPIs and delivering organisational improvements
• Strong understanding of apprenticeships, funding rules, awarding bodies and regulatory frameworks (e.g., Ofsted, ESFA).
• Experience managing teams to achieve results while adhering to budgets and business expectations
• A strategic thinker who is solutions-focused, proactive and confident working in a fast-paced environment
• Excellent communication skills with the ability to build strong internal and external relationships
• Able to identify issues and implement improvements to drive results and enhance quality
• Highly organised, self-motivated and detail-driven
• Supportive, empathetic and committed to colleague and learner success
• Leadership & Management qualification or equivalent experience

Tempdent is a market-leading provider of dental training and apprenticeships, now proudly part of the Knovia Group.