Delivery Coordinator

Entanet International, Ltd.; Telford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive base salary

Generous holiday allowance and flexi-?

Supportive, inclusive culture with跨功能协

Cross-functional collaboration

Job summary

Entanet International, Ltd. in Telford is seeking a Delivery Coordinator to oversee the provisioning and delivery of customer services. You will coordinate with customers, suppliers and internal teams to ensure on-time delivery, accurate records and high-quality service throughout the lifecycle.

The role is office-based, 37.5 hours per week, with a salary of £27k and opportunities to contribute to continuous improvement in delivery processes.

Qualifications

• Experience in coordination, customer service, administration or service delivery.
• Experience handling multiple activities in a fast-paced environment.
• Proven ability to work with customers, suppliers and internal stakeholders.
• Understanding of order management or service delivery processes.

Responsibilities

• Coordinate end-to-end delivery of customer orders and meet deadlines.
• Act as key contact for customers with regular updates and expectations.
• Liaise with Sales, Service Delivery, Technical Support and Operations for smooth implementation.
• Coordinate with third-party suppliers to progress orders and minimise delays.
• Monitor order queues and escalate issues as needed.
• Maintain accurate records in internal systems and keep data up to date.
• Support KPIs and SLAs related to order completion and lead times.
• Investigate and resolve order-related queries with clear communication.
• Identify opportunities to improve delivery processes and suggest improvements.
• Produce reports on order status and delivery performance.

Skills

Excellent organisational skills

Strong communication

Prioritise workload

Problem solving

Administrative skills

Independent working

Customer-focused service

Education

GCSEs including English and Maths

Right to work in the UK

Tools

CRM systems

Order management/SMS systems

Job description

We are looking for a Delivery Coordinator.

Location: Telford

Salary: £27k

Hours: 37.5 hours per week, 9am-5.30pm Monday to Friday

Work pattern: Office Based, Telford

About the role

The Delivery Coordinator is responsible for coordinating the successful provisioning and delivery of customer services, ensuring orders are progressed efficiently from receipt through to completion. The Delivery Coordinator will act as a central point of coordination between customers, suppliers and internal teams, helping to deliver a seamless customer experience while meeting service delivery targets and business objectives.

Key responsibilities

• Coordinate the end-to-end delivery of customer orders, ensuring milestones, deadlines and service commitments are achieved.
  

• Act as a key point of contact for customers throughout the delivery lifecycle, providing regular updates and managing expectations.
  

• Liaise with internal teams including Sales, Service Delivery, Technical Support and Operations to ensure smooth and timely service implementation.
  

• Coordinate with third-party suppliers and carriers to progress orders, resolve issues and minimise delays.
  

• Monitor and manage order queues, proactively identifying risks and escalating issues where appropriate.
  

• Maintain accurate records within internal systems and ensure all customer and order information is kept up to date.
  

• Support the achievement of departmental KPIs and SLAs relating to order completion, lead times and customer satisfaction.
  

• Investigate and resolve order-related queries, ensuring a high standard of customer communication throughout.
  

• Identify opportunities to improve delivery processes and contribute to continuous improvement initiatives.
  

• Produce reports and updates on order status, delivery performance and outstanding actions as required.

About you

Experience & Knowledge

• Previous experience in a coordination, customer service, administration or service delivery role.

• Experience managing multiple activities simultaneously within a fast-paced environment.

• Proven ability to work effectively with customers, suppliers and internal stakeholders.

• Understanding of order management, service delivery or provisioning processes.

Skills & Competencies

• Excellent organisational skills and attention to detail.

• Strong communication and stakeholder management skills.

• Ability to prioritise workload and manage competing demands effectively.

• Proactive approach to problem solving and issue resolution

• Strong administrative and system management skills.

• Ability to work independently whilst contributing positively to a wider team environment.

• Customer-focused mindset with a commitment to delivering excellent service.
  

It would be great if you have any of the following, but it's not essential:

• Experience working within telecommunications, connectivity, technology or managed services environments.

• Familiarity with CRM, order management or service management systems.

• Experience coordinating customer onboarding or service provisioning activities.

• Knowledge of service delivery KPIs and SLA management.

• Exposure to continuous improvement or process optimisation initiatives.

Qualifications

• GCSEs (or equivalent) including English and Maths.

• Relevant business, customer service or administration qualifications would be advantageous but are not essential.

• Right to work in the UK.

What we offer

• Competitive base salary.

• Generous holiday allowance and flexible working arrangements.

• Supportive, inclusive culture with and cross-functional collaboration.

We are committed to equality of opportunity and welcome applications from candidates of all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know.