Delivery Administrator

Focus Group; Truro; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Generous holidays

Paid volunteering days

Referral rewards

Regular social events

Job summary

A leading technology provider in the UK seeks a team member for their Delivery Support department in Truro. This role involves processing customer orders, procuring equipment, and ensuring timely delivery. The ideal candidate will have strong organisational skills, attention to detail, and excellent communication abilities. Join a dynamic team where passion and potential are celebrated, and enjoy generous holiday allowances and opportunities for personal growth.

Qualifications

• Organised to manage workloads effectively in a busy environment.
• Keen eye for detail when dealing with customer requirements.
• Demonstrated communication skills in both verbal and written formats.
• Accurate numeracy, written, and data entry skills.
• Accurate numeracy and data entry skills
• Questioning mindset and ability to learn from answers
• Customer-focused; own issues to completion and go the extra mile
• Team player contributing to cohesive effort
• Experience with IT licensing and procurement preferred

Responsibilities

• Review 'best price' before purchasing equipment.
• Order required IT equipment for customer orders.
• Liaise with departments to ensure timely equipment orders.
• Track order delivery and manage returns of equipment.
• Raise and bill additional handset orders.
• Invoicing customers for all orders placed.
• Placing orders for new line features
• Invoicing customers for all orders placed

Skills

Organisational skills

Attention to detail

Willingness to learn

Excellent communication skills

Numeracy and data entry

Customer service focus

Team collaboration

Experience with IT licensing and procurement

Job description

Location - Shoreham by Sea, Carlisle or Truro

Start date February 2026

• Generous Holidays Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday
• Give Back Enjoy paid volunteering days to support causes you care about
• Referral Rewards Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team
• Social Events Join in on regular social events and connect with your colleagues in a fun and relaxed environment

About Us

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose

As part of the Delivery Support department you will be part of the Orders Hub processing new orders across a wide range of products, procuring equipment and invoicing completed works.

Key Responsibilities

• Reviewing ‘best price' before purchasing equipment through our suppliers
• Ordering IT equipment that is required for customer orders and internal purposes
• Liaising with other departments to ensure all equipment is ordered in a timely manner
• Tracking the equipment order and ensuring that the delivery was successful
• Organising the return of unwanted, unused, or faulty equipment
• Raising and billing new additional handset orders
• Placing orders for new line features
• Invoicing customers for all orders placed

Skills & Experience

• Calm and organised to ensure workloads are managed effectively - it gets busy and challenges arise
• Must have keen eye for detail due to nature of dealing with customer requirements
• Demonstrates willingness to learn new skills and continually develop oneself
• Excellent communications skills both verbal and written
• Accurate numeracy, written and data entry skills
• To not be afraid to ask questions, take on board the answers and learn and deliver from that new knowledge and understanding
• Customer Service focused; be prepared to own an issue and see through to completion but also not to be a blockage. To go the extra mile for the sake of the team, customer, and the business.
• Above all to actively contribute to ensuring an efficient and cohesive team effort.
• Experience with IT licensing and procurement is preferred

Don't worry if you don't meet every requirement—your passion and potential matter to us! If you're excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we're here to help.